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My memorex tv has no sound

Customer Question
my memorex tv has no sound
Submitted: 2 years ago.Category: TV
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Answered in 3 minutes by:
7/12/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
Verified
Hello and thanks for the request .
A few questions first ;
What do you have connected to this tv ?
Give me a list of everything like cable box, dvd , games etc. ?
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Customer reply replied 2 years ago
cable box
TV Technician: Jack, Technician replied 2 years ago
O.k then as cable boxes are known to cause sound problems , the first thing to try would be a reboot ;Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.Let me know how that goes and please take the time to rate my answer positively (use the stars to rate) if that answers your question / does the trick as it is the only way i get paid for helping you , otherwise do not rate at all , just let me know and we`ll try something else.Note that you can reach me here at any time after rating if you have questions.
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Customer reply replied 2 years ago
that's it
TV Technician: Jack, Technician replied 2 years ago
Is that a question ?
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TV Technician: Jack, Technician replied 2 years ago
Yes usually " that's it" , give it a try
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Customer reply replied 2 years ago
ok i did it
TV Technician: Jack, Technician replied 2 years ago
yes and it works or you did reboot the cable box ?
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Customer reply replied 2 years ago
I'm waiting for the system to reboot, I plug the cord back in, and turn on the TV and now I'm waiting
TV Technician: Jack, Technician replied 2 years ago
ok then just let it do its thing
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Customer reply replied 2 years ago
no it didn't work
TV Technician: Jack, Technician replied 2 years ago
No problem , this is a sound problem and there is always a workaround before replacing a main board .Do you have other equipment like a dvd,bluray,games etc. connected to this tv ?Or that you could connect for a test ?
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Customer reply replied 2 years ago
no just the cable box and my tv i only had it 1-1/2yrs
TV Technician: Jack, Technician replied 2 years ago
o.k then right now we need a way to find out if the tv or cable box is at fault so disconnect the cable (from the cable company wall outlet) off the cable box and plug it directly into the tv`s antenna/cable terminal and set your tv to tv mode to see if there is sound there .There should be a few analog channels into your cable system like below channel 13
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Customer reply replied 2 years ago
i don't know what's going on with the cable or tv so i'm about to go buy another one
TV Technician: Jack, Technician replied 2 years ago
Do you mean that there is no sound there as well ?
I`m sure that if you mean buying a new tv then yes that should take care of that although as I said there is always a workaround for sound problems .
For example a soundbar or small sound system to connect the cable box directly into.
Either ways let me know and i will help you with that .
Much welcome and please do not forget to rate so i can get compensated for my time helping you.
Thanks again for requesting me
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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
10,306 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

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