How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: TV
Satisfied Customers: 11286
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

Had a power outage yesterday due to a nearby lightening strike.

Customer Question

Had a power outage yesterday due to a nearby lightening strike. Now, when I look at "inputs" everything is greed out except TV. AND I CANT GET THE CABLE BOX OR APPLE TV TO CONNECT. Anything I can do? Repairable or just go buy another TV?
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Do you have another video device such as DVD/Bluray player to hook into HDMI input of TV as a test to see if TV shows picture or HDMI input still stays grayed out?
If TV shows picture with sound that means TV itself is fine and connected Cable Box and Apple TV device are defective.
If TV still doesn't show picture of DVD/Bluray then HDMI processor chip on main board of TV isn't working and entire main board of TV will need to be replaced. If I could have your TV model number then I can provide you approx repair cost info that will help you to make decision about this TV repair or invest that money on new replacement TV.
I would also suggest to unplug TV, cable box and Apple TV device power cords from wall outlet for 10 minutes to reset, replug back in and check if it helps to resolve the problem.
I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.