How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

There, I have an LG smart TV and when i start up the TV

Customer Question

Hi There, I have an LG smart TV and when i start up the TV I see the LG logo Startup screen, the TV then goes black with no picture but I have sound, when I push the OFF button the TV screen appears for a split second before turning off? I hope you can help
Submitted: 2 years ago.
Category: TV
Expert:  TV Tech1 replied 2 years ago.
When you have Sound but the picture is black, activating the volume or the menu display -- does it appear on your TV screen? If so, we're dealing with a lack of picture/video signal getting to your display screen. The menu and volume displays are built in, so they may bypass the problem and show up on the screen. Try it.