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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14690
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My grandchildren were playing with remote to my 60" jvc projection

Customer Question

My grandchildren were playing with remote to my 60" jvc projection t v.Now the picture is fully zoomed the remote is locked and I cannot do anything to correct the problem. The sound is shut down and locked also.
Submitted: 2 years ago.
Category: TV
Expert:  Anthony_Infotech replied 2 years ago.
Hello my name is Anthony
Welcome
Thanks for the Question
Please initially reboot the TV and any box you may be using by un-plugging from wall-power waiting 5 mins then re-plugging back in again and let me know if there is any change, this is the first check in a procedure to follow thank you
Anthony
Customer: replied 2 years ago.
Rebooting is complete. No change what so ever.
Customer: replied 2 years ago.
Anthony, the remote is still locked
Expert:  Anthony_Infotech replied 2 years ago.
Please go over to the set itself and check that all the buttons on the TV are free and not stuck under plastic ON THE TV itself
Let me know please
Anthony
Customer: replied 2 years ago.
No buttons are stuck. they are not used at all.
Customer: replied 2 years ago.
Still no volume
Expert:  Anthony_Infotech replied 2 years ago.
Is it the box remote OR the TV remote that you say is locked up?
Anthony