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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cannot get digital channels on t.v.

Customer Question

cannot get digital channels on t.v.
Submitted: 2 years ago.
Category: TV
Expert:  Mike G. replied 2 years ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. How long have you had the Tv?
2. Were you getting digital channels before?
3. What is on the tv screen right now? Are you getting analog channels?
4. Is this antenna or cable? If cable, who is your cable company? is there a cable box/dvr?
5. Do you have the original Sony remote?
** REPLY to continue **
** do NOT start a new question **
** REFRESH this page if you don't see my reply **
** IGNORE the subscription POP UPS **
Customer: replied 2 years ago.
1 4years 2 all the time 3 cannot get digital channels 4 cable comcast 5 yes
Expert:  Mike G. replied 2 years ago.
What is on the tv screen right now?
Is there a comcast box/dvr connected to this tv?
Customer: replied 2 years ago.
yes
Expert:  Mike G. replied 2 years ago.
yes, what?
I have asked two questions:
1. What is on the tv screen right now?
2. Is there a comcast box/dvr connected to this tv?
Customer: replied 2 years ago.
says cannot get digital channels use remote to correct in put does not succede
Expert:  Mike G. replied 2 years ago.
Is there a comcast box/dvr connected to this tv?
Customer: replied 2 years ago.
what do you want?
Expert:  Mike G. replied 2 years ago.
To know if there is a comcast box/dvr connected to this tv?
Customer: replied 2 years ago.
yes this has been a complete failure where is my response
Customer: replied 2 years ago.
you have disappeared please cancel do not bill me for waste of time
Expert:  Mike G. replied 2 years ago.
I understand this is a frustrating time for you. I would like very much to help you...
Please look at the back of your tv where the comcast box connects to the tv. What is that port called? HDMI IN or UHF/VHF or something else?