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A new modum was installed yesterday (7/1) and now I can't get…

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A new modum was installed...
A new modum was installed yesterday (7/1) and now I can't get Netflix on my t.v. I was watching Netflix on (6/30} On 6/30 I still had the old modum.
Submitted: 3 years ago.Category: TV
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Answered in 2 minutes by:
7/2/2015
TV Technician: Aric, Technician replied 3 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,805
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello, and sorry you're having problems. In order to assist you, I need more info: 1) What's the model number off the back of the TV? 2) How do you receive Netflix on the set- is it a built in TV APP, or through a Roku Box, Apple TV box, or Blu Ray player? 3) Also a new Modem won't prevent you from watching Netflix, but a new "Router" will. Can you get me the Brand and Model Number off of the box that was replaced?
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