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WE HAVE A VIZIO TV 49 OR 50 INCH.....HAVE HAD TROUBLE SINCE

Customer Question
WE BOUGHT IT.....PICTURE JITTERS HUNDREDS...
WE HAVE A VIZIO TV 49 OR 50 INCH.....HAVE HAD TROUBLE SINCE WE BOUGHT IT.....PICTURE JITTERS HUNDREDS OF FRAMES WHEN WE TURN IT ON.....THOUGHT IT WAS BAD CONNECTION.....BUT HAD PROFESSIONAL INSTALLATION AND BROUGHT THEM OUT TO FIND PROBLEM......IT HAS BEEN PROVEN THAT IT IS THE TV, NOT CONNECTIONS.....BOUGHT 2/26/15 @ WALMART, BUT HAVE HAD NOT ONE DAY WITHOUT PROBLEMS SINCE INSTALLATION.....PLEASE HELP
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
6/25/2015
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,481
Experience: Custom home theater installer, authorized dealer top brands.
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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the full model number of the tv?Does this happen on all inputs/sources?Is the vizio setup menu affected also?
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Customer reply replied 2 years ago
let me get info, but yes everything is effected
Customer reply replied 2 years ago
take a minute in other room, ok
Customer reply replied 2 years ago
P502u-b1E
Customer reply replied 2 years ago
NATHAN, YOU THERE?
Customer reply replied 2 years ago
NATHAN?
Customer reply replied 2 years ago
IS ANYONE THERE?
Customer reply replied 2 years ago
COME ON
TV Technician: Nathan, Installer replied 2 years ago
Yes, I'm here.Every time you send multiple replies like this your question is pushed to the bottom of the queue and it takes even longer for me to reply. A moment of patience is appreciated.
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TV Technician: Nathan, Installer replied 2 years ago
To confirm, the jitters in the picture are affecting the vizio on screen setup menu as well - it isn't just the picture bouncing around behind the menu, correct?
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Customer reply replied 2 years ago
YOU GOT IT
Customer reply replied 2 years ago
CORRECT
TV Technician: Nathan, Installer replied 2 years ago
Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc). There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation1) Unplug the power cord from the tv2) Wait at least 1 hour (60+ Minutes)3) Press and hold the power button (on the set, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors. If this reset process does not work, it would unfortunately confirm an internal hardware failure. Anything else you do beyond this point would only cost you further time and money in terms of repairs, so you can't do anything else yourself. The tv will need repairs, but that has to go through the vizio warranty process.Vizio needs to be called and they will then approve the repair and send a tech out to your house to fix it on site (or pick it up and take back to their shop).You'll need your walmart receipt for proof of warranty, but you wont' be able to get anything from walmart, they aren't any help once their 30 day return policy is up.
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TV Technician: Nathan, Installer replied 2 years ago
You can reach the vizio warranty line at 888\849\4623
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Customer reply replied 2 years ago
GONNA TRY THAT...WILL YOU STILL BE HERE?
TV Technician: Nathan, Installer replied 2 years ago
In an hour or so? Yes, I should be on still.
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TV Technician: Nathan, Installer replied 2 years ago
Let me know how it works out, when you have a chance. Nathan
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Customer reply replied 2 years ago
WILL DO....HOPE IT WORKS.....YOU WILL BE MY HERO
TV Technician: Nathan, Installer replied 2 years ago
I hope it will, but honestly I am not optimistic. When the menu is affected as well, it is pretty much always a hardware failure. Even if the reset cleared it, it may only be temporary, so your best recourse here is to follow up with vizio and get it repaired/replaced, so the issue doesn't come back after warranty at which point you're pretty much left having to buy a new tv.
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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,481
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Experience: Custom home theater installer, authorized dealer top brands.

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