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I have a Mitsubishi model 65731 62" dlp. Ican't get the picture

Customer Question
to come on and I...
I have a Mitsubishi model 65731 62" dlp. Ican't get the picture to come on and I have already tried the reset button on the front several times and also unplugging and replugging it in
Submitted: 2 years ago.Category: TV
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Answered in 15 minutes by:
6/24/2015
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,588
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- What does the LED indicator lights do on TV front when turn On the TV?
- Does any one flash?
Thanks.
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Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
TV Technician: Shahid, Technician replied 2 years ago
I'm sorry, I'm not in position to make phone call so please provide me following info to troubleshoot the problem.
- What does the LED indicator lights do on TV front when turn On the TV?
- Does any one flash?
Thanks.
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Customer reply replied 2 years ago
I get blinking green light for about a minute. When it stops I still can't turn anything on with remote or by front controls
TV Technician: Shahid, Technician replied 2 years ago
OK, does the lamp light on TV lit when green light stop blinking?Also, when did you replace lamp last time in TV?
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Customer reply replied 2 years ago
lamp light does not come on. The lamp has been replaced and does not have a lot of hours on it.
TV Technician: Shahid, Technician replied 2 years ago
OK, was there any thunderstorm in area that might have caused this problem in TV?
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Customer reply replied 2 years ago
Not while the tv was actually on.
TV Technician: Shahid, Technician replied 2 years ago
OK, we need to do a test, please remove lamp cover on TV, turn On and check, does any other light blink now?
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Customer reply replied 2 years ago
The yellow light blinks
Customer reply replied 2 years ago
hello?
TV Technician: Shahid, Technician replied 2 years ago
Sorry for delayed reply, had to step away from computer, working on your TV issue and get back to you in 10 minutes.
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TV Technician: Shahid, Technician replied 2 years ago
Thanks for waiting.
Above test shows TV processor chip is working and pointing to lamp quality.
Where did you buy the lamp from and what was the cost?
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Customer reply replied 2 years ago
It was a factory lamp straight from Sears. I actually had the sears tech install it because I had an extended warranty.
TV Technician: Shahid, Technician replied 2 years ago
I understand, and how long ago it was replaced in TV?
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Customer reply replied 2 years ago
I'm not sure how long ago but the tv is down in my sports room and it does not have a lot of hours on that lamp
TV Technician: Shahid, Technician replied 2 years ago
OK, let me send the question to open list so others can view it to assist you further, I'm opting out now.Thanks.
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TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,170
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello my name is Anthony
I am a different technician
How much did you pay for the lamp please?
Anthony
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Customer reply replied 2 years ago
It was the factory replacement lamp from Sears. I had an extended warranty and I had the tech put it in so I don't know the cost
TV Technician: Anthony_Infotech, Technician replied 2 years ago
OK what you need to do is activate the sets own error reporting software you do that by holding down ON THE SET ITSELF the INPUT or DEVICE and MENU buttons together and hold them down for 6 seconds or more the sets light in the front will blink a two piece code like 2 blinks followed by 3 blinks as an example I need to know this code please Anthony
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Customer reply replied 2 years ago
3 blinks then 2 blinks
TV Technician: Anthony_Infotech, Technician replied 2 years ago
That's the lamp cover open please make sure that is fully secured on the set before doing the test again
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Customer reply replied 2 years ago
I checked the cover and tightened it down. Now there is no blinking when I hold them down. I tried 4 or 5 times
TV Technician: Anthony_Infotech, Technician replied 2 years ago
OK what happens now when you turn the set ON?if it does not come on I will need to know exactly what happens with the lights in the front of the setThats really odd you got nothing Anthony
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Customer reply replied 2 years ago
Nothing happens when I hold the 2 buttons down and nothing happens when I try and turn it on. I know I have power because when I push reset the timer button blinks green.
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Please hold the buttons down for more than 6 seconds otherwise it wont work
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TV Technician: Anthony_Infotech, Technician replied 2 years ago
Wait for the light (if any)to go out THEN do the check
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TV Technician: Anthony_Infotech, Technician replied 2 years ago
So you switch the set ON let the set shut down (blinking light)THEN do the test
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Customer reply replied 2 years ago
When I Push the power button I get nothing. No blinking light. The only way I get the blinking light is if I push reset
TV Technician: Anthony_Infotech, Technician replied 2 years ago
OK after you press reset and carry out the test does that work?
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Customer reply replied 2 years ago
No
TV Technician: Anthony_Infotech, Technician replied 2 years ago
OK please disconnect the set from wallpower wait 5 mins then replug back in let me know if anything changes
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Customer reply replied 2 years ago
I,ll be about 5 minutes
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Thats OK
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Customer reply replied 2 years ago
The timer button blinks. Pushed the power button and nothing
TV Technician: Anthony_Infotech, Technician replied 2 years ago
And you are still finding the set will not report an error?the test?
Take off the lamp cover again and let me know if it blinks 3/2 again
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Customer reply replied 2 years ago
Did you get my response?
TV Technician: Anthony_Infotech, Technician replied 2 years ago
No only what is abobve
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Customer reply replied 2 years ago
When I plugged back on after 5 minutes the timer buton blinked for a little bit and then I pushed the power button on the TV and nothing
TV Technician: Anthony_Infotech, Technician replied 2 years ago
And you are still finding the set will not report an error?the test?
Take off the lamp cover again and let me know if it blinks 3/2 again
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Customer reply replied 2 years ago
Took it off and put it back on. Pushed the menu and input buttons. 3 blinks and 2 blinks .
TV Technician: Anthony_Infotech, Technician replied 2 years ago
So the set is reporting that error OK
So that means the main-board is working to a degree
I am sorry there is no easy fix here, it is looking like the firmware has gone bad that controls the main-board so that will mean the main-board will need to be replaced I am not sure if that is within your scope?
Anthony
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Customer reply replied 2 years ago
Approx. Cost for that ?
TV Technician: Anthony_Infotech, Technician replied 2 years ago
For a tech to do I would imagine around $300 so you do have to take into consideration the age of the set repair against replace
Anthony
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TV Technician: Anthony_Infotech, Technician replied 2 years ago
I am sorry this did not work out the way you or I would like however the analysis is correct and for my work here I will need you to rate the answer positively so I receive credit from the site thank you, ***** ***** have any further questions on this I will be around even after rating thanks again.
Anthony
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Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,170
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