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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a problem with my Sony Bravia Model---KDL-40ves. The

Customer Question

I have a problem with my Sony Bravia Model---KDL-40ves. The closed captioning stays on. I have gone to the menu and checked to make sure my closed captions are off. I have tried everything I know to correct it----any suggestions????
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Is the TV hooked to cable box for channels and use cable remote to change channels OR air antenna plugged in TV to get local channel signals?