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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Picture on screen is tall and narrow with wide black edges Settings/Pictures

Customer Question

Picture on screen is tall and narrow with wide black edges
Settings/Pictures and display/Screen options will not permit adjustment
Aspect ratio is at 16:9 not 4:3
Help
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
Customer: replied 2 years ago.
occurs on DVD also. Blue Ray
Expert:  Shahid replied 2 years ago.
OK, so bluray is only video source/device hooked to TV, is this correct?
If so, what is the model number of that bluray player?
Customer: replied 2 years ago.
ICouldn't talk to India'Don't knowbeen on this all day . Direct TV found no problem
Customer: replied 2 years ago.
are you nthere
Expert:  Shahid replied 2 years ago.
Model number would be written on front or rear of bluray player and will help to troubleshoot the issue.
So TV shows normal picture with Directv box and displays tall and narrow when watch bluray disc, correct?
Customer: replied 2 years ago.
are you there?
Expert:  Shahid replied 2 years ago.
Did you get above reply?
Customer: replied 2 years ago.
I haven't used the Bluray for a year. There are other unused devices
Customer: replied 2 years ago.
Don't charge me