How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17391
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

I installed a new ssb due to my hdmi ports being broken off,

Customer Question

I installed a new ssb due to my hdmi ports being broken off, I tried to configure it, entered my diversity code, powered down, turned back on entered my option numbers, turned off but still have the same black screen
Submitted: 2 years ago.
Category: TV
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 2 years ago.
I am Pete, and I'll be happy to assist with your question today.
If you look close at the screen in a dark room, do you see a slight glow to the screen?
If you push the MENU button on the TV itself, does the menu show up?
Do you have a voltmeter and schematics available to carry out troubleshooting to determine where the problem lies?
If so, I can assist you in troubleshooting the problem further.