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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10809
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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The netflix version on my Toshiba smart TV needs to be upgraded.What

Customer Question

The netflix version on my Toshiba smart TV needs to be upgraded.What do I need to do/
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Do you get software upgrade message on TV screen when run Netflix app?
- Was TV working fine before and recently got this issue?
Thanks.
Customer: replied 2 years ago.
no and yes it was working fine.getting error code -4-8
Customer: replied 2 years ago.
error code:nw-4-8
Expert:  Shahid replied 2 years ago.
OK, if you are experiencing this issue you will need to exit the Netflix App and complete the firmware update. Please follow the procedure below...
- Power OFF the TV and wait 30 seconds.
- Power ON the TV and wait until an image is displayed on the screen.
- Press the Menu key on the TV remote.
- Cursor down to the Get Help option and press the OK key on the remote.
- Select the Software Upgrade option on the TV and press the OK key on the remote. At this point the TV will search for the latest software update.
- Follow the on-screen software update instructions and complete the upgrade.
WARNING: Do not interrupt the TV during the firmware update as it may become non-operational.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Thanks.
Customer: replied 2 years ago.
just turn off tv or uplug it
Expert:  Shahid replied 2 years ago.
Unplug for 5 minutes would be fine to get it reset as well.
Customer: replied 2 years ago.
my tv says there is no upgrade available at this time. It is not the TV it self but the netflix app that needs upgraded from 4.0.3 to 4.0.6
Customer: replied 2 years ago.
I called toshiba and netflix and can not seam to get the help I need.When I got on this answer site it said it was toshiba tech support
Expert:  Shahid replied 2 years ago.
I understand, this is JustAnswer.com and not Toshiba site.
Toshiba can only upgrade software of any application in TV and if TV says no upgrade available then there is no other way around and wait few days as Toshiba might release the upgrade.
Thanks.
Customer: replied 2 years ago.
Yes but I clicked the Toshiba site for tech support and you are what I got.I refuse to pay for no answer to my problem because you gave me no help at all .i had already done all that you advised me to do.
Expert:  Shahid replied 2 years ago.
OK, do not rate the answer and leave it as it is and contact customer support at***@******.*** for any billing issue.
Thanks.
Customer: replied 2 years ago.
I feel that I should not be charged a $28 dollar fee for a question that was not answered.Thank you for trying.
Expert:  Shahid replied 2 years ago.
I hope you would have got above reply, if not, here it is again..
OK, do not rate the answer and leave it as it is and contact customer support at***@******.*** for any billing issue.
Thanks.