TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Insignia TV NS-32D220NA16 : Although it says on screen that

Customer Question
configuration is complete, It then...
insignia TV NS-32D220NA16 : Although it says on screen that configuration is complete, It then begins to ask if I want a channel search. I tried various combinations of Screen views to get to the point where I can take over with my Comcast remote. Remote code appears to take (per instructions), and new modem has been activated, but cannot control TV... it only goes to screen view asking for channel search. I tried both "no" and "yes" which only takes me to "input source" view. I also tried the suggested "Exit" then "Input" which merely takes me around to the same loop of views.
This happens on both new TVs that I just bought.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 7 minutes by:
6/19/2015
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,579
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Is there any cable box hooked to TV?
- If so, what video input of TV is connected to cable box?
Thanks.
Ask Your Own TV Question
Customer reply replied 2 years ago
Cable box (modem) is connected to TV as per current instruction and in the same way as before. I've done this routine several times previously with other brands and vintages (CRT & plasma) with little trouble. Usually I will get a raster on the TV, then set to channel 3 or 4 to match the modem and connection will be complete, or set the proper code from the Comcast remote. Cannot seem to get to a point where that is possible. I have the Insignia User Guide (downloaded and printed out). I carefully tried all that it suggests. I have the same results on each of the two TVs I just bought.
Customer reply replied 2 years ago
"input" connections are done as both Insignia and Comcast requests.
Customer reply replied 2 years ago
Cable Connections + Page 47.docx
TV Technician: Shahid, Technician replied 2 years ago
Thanks for the info.Picture attached isn't accessible so please reattach it.What input of TV is hooked to cable box and what type of cord is used between cable box and TV?
Ask Your Own TV Question
Customer reply replied 2 years ago
Cable Connections + Page 47.pdf
Customer reply replied 2 years ago
Turning TV on first time
TV Technician: Shahid, Technician replied 2 years ago
Sorry again, Cable Connections + Page 47.pdf file isn't being open.
Ask Your Own TV Question
Customer reply replied 2 years ago
Approved coax supplied
TV Technician: Shahid, Technician replied 2 years ago
OK, so coaxial cable from cable box goes to antenna input of TV?
Ask Your Own TV Question
Customer reply replied 2 years ago
Turning TV on first time:
Customer reply replied 2 years ago
this is pdf (universal)
Customer reply replied 2 years ago
Yes... only place for it to go and the place diagrams show
TV Technician: Shahid, Technician replied 2 years ago
When I click on file link I get following error message..-------------------------------------- This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>NoSuchKey</Code><Message>The specified key does not exist.</Message><Key>10qoAZ5U/Cable Connections + Page 47.pdf</Key><RequestId>E8BE75AD06BB71A3</RequestId><HostId>CpjotzmbqN2gWqg/Gm0CvLdBcKDXD3RX/xHH02ieBJI3wf/cZZqUqoC4b/A9G4qTY9b2qgYtQFQ=</HostId></Error>-------------------------------------------
Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago
When I click on file link I get following error message..-------------------------------------- This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>NoSuchKey</Code><Message>The specified key does not exist.</Message><Key>10qoAZ5U/Cable Connections + Page 47.pdf</Key><RequestId>E8BE75AD06BB71A3</RequestId><HostId>CpjotzmbqN2gWqg/Gm0CvLdBcKDXD3RX/xHH02ieBJI3wf/cZZqUqoC4b/A9G4qTY9b2qgYtQFQ=</HostId></Error>-------------------------------------------
Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago
Does cable box has any HDMI Out port or AV Out RCA jacks to make simple connection setup with TV?
Ask Your Own TV Question
Customer reply replied 2 years ago
Frustrating, PDFs should be universal. Something unique with your server/ computer?I have sent similar internationally including SE Asia.
Customer reply replied 2 years ago
The pictures and copy would save us much communication!
Customer reply replied 2 years ago
Those ports are on the TV as well, but no cables for them provided... Not needed according to the instructions.
TV Technician: Shahid, Technician replied 2 years ago
Turning TV on first time.pdf is being opened but Cable Connections + Page 47.pdf doesn't and computer says it is XML file which means not a pdf file.
Can you please reply with following info..
- Does cable box has any HDMI Out port or AV Out RCA jacks to make simple connection setup with TV?
Please take a good picture of back of TV and attach it here so I can view it.
Thanks.
Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago
I guess our posts are crossing each other, so cable box has HDMI Out port, is this correct?
Ask Your Own TV Question
Customer reply replied 2 years ago
Cable box has no HDMI port. Several jpeg files to follow
TV Technician: Shahid, Technician replied 2 years ago
OK, if coaxial cable from cable box directly plugged in ANT/CABLE jack at back of TV then it would need to run channel scan/search in TV.
Is it possible to get me the cable box model number or picture so I can view other options for connection setup?
Ask Your Own TV Question
Customer reply replied 2 years ago
It "tells" me it cannot find Channel. Did you get the 7 jpeg files I sent?
Cable connections.JPGCable c...JPGpage 47.JPGpage 47.JPGTurning on 1st time.JPGTurning...JPGTurning on 1st time part2.JPGTurning...JPGTurning on 1st time part3.JPGTurning...JPGTurning on 1st time part4.JPGTurning...JPGTurning on 1st time part 5.JPGTurning...JPG
Customer reply replied 2 years ago
Comcast cable box only has coax in/out, power, and switch for channel 3 or 4.
TV Technician: Shahid, Technician replied 2 years ago
No, I haven't received 7 jpeg files yet.It appears that comcast cable box isn't sending out signal for some reason thus TV couldn't get it.Is it possible for you to test/ confirm the cable box on another available TV nearby to see if it works?
Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago
No, I haven't received 7 jpeg files yet.It appears that comcast cable box isn't sending out signal for some reason thus TV couldn't get it.Is it possible for you to test/ confirm the cable box on another available TV nearby to see if it works?
Ask Your Own TV Question
Customer reply replied 2 years ago
Comcast says the modem is active and responds to them. I can successfully select the proper code for this brand TV and the remote signal acts like the link is successful (double blink after entering the code). The next step with the Comcast remote is to turn the TV off from it, then all should work. I've done this in other sets in the past. The Comcast remote does not turn the TV on or off, nor change channels... It does not act like it is operating the TV... The TV remote only can go through set-up routines. The same problem exists on the other new TV set (same brand/model) I am trying to activate with separate modem/modem model in another room. SIGH!
TV Technician: Shahid, Technician replied 2 years ago
OK, I have no idea what is going on with TV and comcast modem so let me open the question for other experts and hopefully some one will soon respond to assist you.I'm opting out now.Thanks.
Ask Your Own TV Question
Customer reply replied 2 years ago
Thanks for your patience, Shahid. This is my second day working on this and right now I want to make a very late lunch. I will take the TVs back to the store and ask them to show me what THEY think it is.Nothing is ever as simple as it seems for two good reasons:
1) Nothing is ever simple
2) Nothing is ever as it seems! SIGH! ...Sam
TV Technician: Shahid, Technician replied 2 years ago
I would suggest to ask Comcast to provide a cable box that should have HDMI Out port which will make things a lot easier, plug the HDMI cable between TV and Cable box, select HDMI input source in TV to get cable box picture/ screen on TV, thats it.
Coax cable connection is very old thing that provides low video resolution picture, your TV is HD (high definition) and capable to present far better video resolution of cable channel through HDMI cable.
Thanks.
Ask Your Own TV Question
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,579
11,579 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have plugged in a antenna and it says no master list it
I have plugged in a antenna and it says no master list it was previously on dish … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have antenna. It says "no signal" for every channel.
I have antenna. It says "no signal" for every channel. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm trying to connect a HD Antenna to a Vizio TV. 'No
I'm trying to connect a HD Antenna to a Vizio TV. 'No Channels in Master List. Where do I go after the input is on TV? … read more
Cabletech
Cabletech
High School or GED
138 satisfied customers
Hooked it up to digital antenna but receive only fuzz.
hooked it up to digital antenna but receive only fuzz. … read more
Shahid
Shahid
Technician
11,579 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Technician
11,579 satisfied customers
Receiving a double image on both Direct tv and antenna.
receiving a double image on both Direct tv and antenna … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Took off cable hooked up antenna. get two channels on cable
Took off cable hooked up antenna. get two channels on cable mode … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Dell Plasma Tv won't resogniize The HDMI signal. The Tv
My Dell Plasma Tv won't resogniize The HDMI signal. The Tv reads no video input signal. What is the problem?Did you forget me and my Tv problem?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have just got a tvfox antenna but I can't get antenna or
Hi,I have just got a tvfox antenna but I can't get antenna or air on my panasnic TV source … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I just purchased a 1 by one indoor HdTv antenna and I can't
I just purchased a 1 by one indoor HdTv antenna and I can't use the port for the antenna because it broke off/or is missing. I then wanted an alternative to get my antenna connection a different way. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Getting an error that says to connect the antenna.
Getting an error that says to connect the antenna. Everything is connected … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Tv says antenna not connected, but it is, as we have a
Tv says antenna not connected, but it is, as we have a second tv connected to the same outside roof antenna … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I have the antenna hooked to the back of the Tv but it says
I have the antenna hooked to the back of the Tv but it says no signal. And I have the TV set for TV … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Pioneer Plasma Pro-1130HD and hdmi ports 1 & 3
I have a Pioneer Plasma Pro-1130HD and hdmi ports 1 & 3 stopped working … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
HDMI ports not working, It's a 50' Panasonic Plasma Viera,
Short power outage, cable provider had a 4 day outage about 5 weeks ago … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Tv says it's on but no picture, HDMI etc 50 inch plasma, No
No picture hooked up to direct tv etc, worked forever … read more
Shahid
Shahid
Technician
11,579 satisfied customers
NO RECEPTION ON HDMI PORTS, TH-58PE75U, MENU WORKS, ANTENNA
MENU WORKS, ANTENNA INPUT OK, DVD TO COMPONANT INPUT OK, ROKU TO HDMI NOTHING … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have series 5 plasma tv. screen shows "HDMI" then "no
I have series 5 plasma tv. screen shows "HDMI" then "no signal. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x