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My model #is UN55D6005SFXZA, I have tried to connet to the…

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My model #is UN55D6005SFXZA, I...
My model #is UN55D6005SFXZA, I have tried to connet to the internet for months and it just will not connect. Says local connection ok but no internet. I also need a replacement remote and can't find any on Samsung.com
Submitted: 3 years ago.Category: TV
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Answered in 16 minutes by:
6/18/2015
TV Technician: Shahid, Technician replied 3 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,152
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- How did you run network setup in TV without TV remote?
Thanks.
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Customer reply replied 3 years ago
I used a different remote for another Samsung tv.
TV Technician: Shahid, Technician replied 3 years ago
OK, have you tried to run auto/easy network setup where TV fills DNS, Gateway data automatically?
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Customer reply replied 3 years ago
Yes I have, numerous times. I have also copied the settings from my computer and tablet which are the same.
Customer reply replied 3 years ago
The message I get is as follows: local connection is complete,but cannot connect to the internet. Check the DNS settings from Network Settings.
TV Technician: Shahid, Technician replied 3 years ago
I understand, that is why asked if you have tried auto-network setup option or manual where it needs to put DNS, gateway settings?
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Customer reply replied 3 years ago
As I said earlier I have tried both ways a number of times and it didn't work. I have no problems with the DNS settings on any of my other devices.
TV Technician: Shahid, Technician replied 3 years ago
OK, is it possible for you to connect TV to modem with Ethernet cable to see if it works or gives same error?
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Customer reply replied 3 years ago
No way to they are in different sides of the house. The TV is a 55 inch and the computer is a very large desktop. Both too big and heavy to move and no ethernet cable that is long enough to reach.
TV Technician: Shahid, Technician replied 3 years ago
OK, does your TV has built in wifi or there is LAN adapter plugged in USB port for wifi?
TV manual isn't clear on this info so I asked it.
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Customer reply replied 3 years ago
It has a WiFi adapter from Samsung and I have the Chrome cast attached
TV Technician: Shahid, Technician replied 3 years ago
ah OK, please unplug at least one thing from TV, either LAN adapter or Chrome Cast stick then run network settings in TV and reply back with the result.
Thanks.
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Customer reply replied 3 years ago
Okay
TV Technician: Shahid, Technician replied 3 years ago
Thanks.
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Customer reply replied 3 years ago
Now it finds the wireless router but can not connect
TV Technician: Shahid, Technician replied 3 years ago
What is unplugged from TV?
LAN adapter or Chrome Stick?
I would suggest to unplug Chrome Stick from TV, unplug TV power cord for 5 minutes to reset, replug back in turn it On then run network settings.
Please reply back with the result.
Thanks.
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Customer reply replied 3 years ago
Chrome stick tried taking out the Samsung but tv said it had to be plugged in to setup network
Customer reply replied 3 years ago
Unplugged power just waiting to plug back in
TV Technician: Shahid, Technician replied 3 years ago
Actually LAN adapter and Chrome stick, both are trying to connect to router so TV gets confused about what signal it should prefer to connect to network.
If unplug TV for 5 minutes doesn't work for LAN adapter then select TV source in TV by pushing Source button and go to setup and select Plug & Play option to restore TV to default settings then go through initial setup screen where network settings option will be asked.
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Customer reply replied 3 years ago
Ok I'll try that in 3 minutes
Customer reply replied 3 years ago
This isn't going to affect my Direct TV settings is it?
TV Technician: Shahid, Technician replied 3 years ago
Direct TV box would be hooked in HDMI input of TV through HDMI cable so it wont affect, all is needed to select correct HDMI input in TV by pressing Source button to get Direct TV picture.
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Customer reply replied 3 years ago
Ok . The unplug TV didn't work so going to try the other method
TV Technician: Shahid, Technician replied 3 years ago
OK, LAN adapter is still plugged in, correct?
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Customer reply replied 3 years ago
Yes working on setup now
TV Technician: Shahid, Technician replied 3 years ago
OK, if TV sees available networks around then it should connect to router that you select in the network list.
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Customer reply replied 3 years ago
Nope says wireless connection failed. Invalid IP address from Network settings
TV Technician: Shahid, Technician replied 3 years ago
OK, now please unplug LAN adapter from TV which seems not working for some reason and connect the Chrome stick in TV, replug TV power cord, select correct HDMI input where Chrome stick is plugged in to see if network setup option appears?
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Customer reply replied 3 years ago
I had it on manual but changed it back to auto and still won't connect. Okay I'll let you know what happens in 5 minutes
TV Technician: Shahid, Technician replied 3 years ago
OK, please reply back with Chrome stick result.
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Customer reply replied 3 years ago
Will do
TV Technician: Shahid, Technician replied 3 years ago
OK,
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Customer reply replied 3 years ago
It say chrome cast connect to the network but can not connect to the internet
TV Technician: Shahid, Technician replied 3 years ago
Network setup option should be available in Home screen of Chrome Cast stick that need to run to connect to router, do you get error message when run network setup on chrome cast home screen?
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Customer reply replied 3 years ago
Just says to check that Internet connection is working otherwise use Chrome cast set up which I did and get the same message as above.
Customer reply replied 3 years ago
Says to run chrome cast app to choose a different network
Customer reply replied 3 years ago
I have tried the Chrome cast network and my home network and neither can connect to the internet
TV Technician: Shahid, Technician replied 3 years ago
OK, please check following video clip that would help to run setup correctly..
https://www.youtube.com/watch?v=bdRWQ7kq67Y
Please reply back with the result.
Thanks.
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Customer reply replied 3 years ago
It's getting late can we finish this tomorrow. Had no idea it would take this long
TV Technician: Shahid, Technician replied 3 years ago
No problem, we can continue it by tomorrow.
Thanks.
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Customer reply replied 3 years ago
Thank you talk to you tomorrow. Good night
TV Technician: Shahid, Technician replied 3 years ago
Thank you, ***** ***** sleep!
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