How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Carl, I have a Samsung TV LN528750. My husband bought

Customer Question

Hi Carl,
I have a Samsung TV LN528750. My husband bought it, set it up, and maintained it. He passed away last year. I read much of the manual and it's as if it's in a foreign language. (No, I was definitely in the English section!). I don't even know if it's connected to the wireless network.When you say "go to Samsung Smart Hub Page" to "see the app named Amazon Instant Video" to download....How do I go o the samsung smart Hub Page? I also am an electronics "dolt". Thanks!
Sara
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does TV turn On and show normal picture of connected video devices such as DVD and cable box etc?
Thanks.
Customer: replied 2 years ago.
The tv turns on. there is no picture of " connected video devices".
Expert:  Shahid replied 2 years ago.
OK, have you tried to push Source button on TV remote to check all video inputs of TV as one should give picture?
Customer: replied 2 years ago.
I get a source list---not pictures.
Customer: replied 2 years ago.
I'm ready to go to bed. Can we continue tomorrow?
Expert:  Shahid replied 2 years ago.
Sure, we can continue troubleshooting at your convenient time.
Please reply with the info about what video sources/devices are hooked to TV?
Thanks.