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My volume control become disabled when I press smart button…

Customer Question
My volume control become disabled...
My volume control become disabled when I press smart button and want to see a YouTube
Submitted: 2 years ago.Category: TV
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Answered in 5 hours by:
6/9/2015
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,611
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
What is the full model number of the tv?
Does this happen with other apps (netflix, etc)?
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Louie
Louie, Technician
Category: TV
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