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Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44675
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Can not get Netflix on tv through Sony blu Ray player. But

Customer Question

Can not get Netflix on tv through Sony blu Ray player. But can get it on laptop
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.
Hi, What's the model number of the Blu Ray player?
How long have you owned it for?
When was Netflix last working on the player?
What exactly do you see on your screen now?
Customer: replied 2 years ago.
Dbps370.
5 yrs
2 mo ago
Says I need a update
Expert:  Aric replied 2 years ago.
Please check that model number again, as it's not valid, and then I can search for an update.
Customer: replied 2 years ago.
BDP S370
Expert:  Aric replied 2 years ago.
Thank you. Pulling up info on that right now.
Expert:  Aric replied 2 years ago.
Can you please tell me what country you're located in, and also is the player connected using Wi Fi or an Ethernet cable?
Customer: replied 2 years ago.
America, Internet cable
Expert:  Aric replied 2 years ago.
Ethernet cable? Okay, please first reboot your router by unplugging it from power for 10 seconds and plugging it back in. This gives the BD player a fresh IP address. Try to access Netflix again. If that does not work, then click on the following link, and follow the instructions on the page (first selecting your operating system on your PC), and then install the update. Let me know what happens. https://esupport.sony.com/US/p/model-home.pl?mdl=BDPS370&template_id=1&region_id=1&tab=download#/downloadTab
Expert:  Aric replied 2 years ago.
Did you have any luck with the update?