How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Cannot control volume or on/off. Will not work with the TV remote or c

Customer Question

Cannot control volume or on/off. Will not work with the TV remote or cable remote. I can change channels on cable remote. TV will not turn off on the with the power button on the tv
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.
Hello and sorry you're having problems. I may be able to help, but I need to ask for more info.
1) What's the model number off the back of the TV?
2) How long have you owned it for and when did the problem occur?
Customer: replied 2 years ago.
I finally got it working while waiting for response. Please do not charge the additional fee just the deposit. Ok?
Expert:  Aric replied 2 years ago.
I don't handle anything with charges or billing- I am an independent tech working of my own time here. You need to contact customer service from the home page for billing issues.