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I have a dynex tv and it keeps asking to run channel

Customer Question
i have a dynex tv...
i have a dynex tv and it keeps asking for me to run channel auto scan.
Submitted: 2 years ago.Category: TV
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Answered in 16 minutes by:
6/5/2015
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,123
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello and sorry you're having problems. I may be able to help, but I need to ask for more info. 1) Was the set working normally and then suddenly asked you to run the scan? 2) How do you receive broadcasts on the TV- is it through a cable BOX? 3) Do you have the original TV remote?
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Customer reply replied 2 years ago
it was running fine and never had an issue. I recently dropped att digital cable and hooked up the digital antenna.
i have the original remote.
TV Technician: Aric, Technician replied 2 years ago
Okay, so are you saying this is the first time trying to get channels with the digital antenna or?
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Customer reply replied 2 years ago
no, I used to use a digital antenna on this TV but went to ATT for 1.5 yrs.
TV Technician: Aric, Technician replied 2 years ago
Let me ask a different way- Has the antenna ever worked on this TV please?
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Customer reply replied 2 years ago
yes
TV Technician: Aric, Technician replied 2 years ago
So you were watching it and then the TV came up with the channel scan message? Also, is there any sort of DTV tuner box between the antenna and the TV? The reason I'm asking these questions is to find out if the TV's "Input" simply got changed, or if there's a problem with the TV please.
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Customer reply replied 2 years ago
no box between tv and antenna. and yes, the message came up while watching TV.
TV Technician: Aric, Technician replied 2 years ago
Okay, locate the Input button on the side of the TV and try running through each of the Inputs and let me know if one brings back your antenna signal. If not, please let me know the make and model of that Antenna, or if you have another TV to try it on. This could be caused by the TV losing it's programming or the antenna's power adapter has failed.
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Customer reply replied 2 years ago
i gotta run to a grad party and will need to determine later.thank you
TV Technician: Aric, Technician replied 2 years ago
Okay.
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Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,123
45,123 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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