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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11267
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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How do I get closed caption?

Customer Question

how do I get closed caption?
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- How TV gets channel signals? through cable box or antenna or coax cable from wall plugs directly in TV?
Thanks.
Customer: replied 2 years ago.
cable box
Expert:  Shahid replied 2 years ago.
Thanks for the info.
Do you use cable box remote to change the channels?
Customer: replied 2 years ago.
cable box yes
Customer: replied 2 years ago.
yes
Expert:  Shahid replied 2 years ago.
Thanks for the info.
In this case CC/ closed caption button on TV remote won't work because TV is being used as monitor and cable box is signal source so please check cable box menu to turn On closed caption.
If you couldn't find out CC option in cable box remote then please call your cable service provider and ask them how to turn On closed caption feature in your cable box.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Thanks.