TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

James. have a Sony Wega tv model number KDP-57ws655. And…

Customer Question
hi James. have a...
hi James. have a Sony Wega tv model number KDP-57ws655. And I don't have any picture. I bought it in 2005. all comes out it's the light bulb burned. how can be replace?? thank you
Submitted: 3 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 59 minutes by:
5/28/2015
TV Technician: Nathan, Installer replied 3 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,202
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Do you still have sound?Do you see any lights/indicators on the front of the tv? If so, which are showing, are the solid or flashing, and what colors?
Ask Your Own TV Question
Customer reply replied 3 years ago
no, it doesn't turn on. just can hear a clicking noise when trying to start it. a blinking light is red.
TV Technician: Nathan, Installer replied 3 years ago
Thank you for the information. Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).This could also be the result of age related wear and tear, as a 2004 model tv, that type of failure wouldn’t be surprising. This is a CRT (tube) based rear projection set. It has no lamp/bulb that can be changed. Even for a crt set, this model is at/past its expected service life. There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation1) Unplug the power cord from the tv2) Wait at least 1 hour (60+ Minutes)3) Press and hold the power button (on the set, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors. If this reset process does not work, it would unfortunately confirm an internal hardware failure. This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which would require dismantling the set (removing the back panel of the tv), diagnostics with a digital multimeter to test voltages inside, changing out boards as needed, and possibly desoldering/removing and soldering/replacing capacitors (a common failure point).If you’re considering repair at a local shop, you’ll find a typical repair to be around $400 for diagnostics, parts, and labor. The bigger issue though is that most techs won't even touch a CRT set any longer, and even if you find one that can, finding parts would be nearly impossible.For a tv this age, replacement would make more sense. You could buy a brand new and updated LED tv with a fresh warranty for not much more than repair costs. Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know. Best regards,Nathan
Ask Your Own TV Question
Customer reply replied 3 years ago
there is a blinking light red that blinks about 3 times at the time and do nothing else. and then when I turn it back on blinks 9 times and do nothing else. inside the TV are 3 round things looks like big color search lights, are those the light bulbs????
TV Technician: Nathan, Installer replied 3 years ago
Those are not "light bulbs", those are the tubes, one each for red, green, and blue. While it is possible for those to eventually wear out and fail, they wouldn't all fail at once. Even if that was the issue, it is still not something that can be fixed easily. It is not as simple as changing a light bulb, the part is several hundred $ for each tube, and you'd need a tech to install it, but you wouldn't be able to buy the part any longer anyway due to the age. CRT technology is completely obsolete, and hasn't' been made for 10 years. This was one of the very last crt units Sony made.
Ask Your Own TV Question
TV Technician: Nathan, Installer replied 3 years ago
The specific issue you are seeing with the 3 blink would point to a bad D board and the 9 blink would point to a bad g board, so that would not be a tube/bulb issue.
Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,202
30,202 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Won't turn on... tv is a Sony 55-Inch 4K Smart LED TV
won't turn on... tv is a Sony 55-Inch 4K Smart LED TV XBR55X810C … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Panasonic LED tv - TH43EX600Z.I have photos on a
I have a Panasonic LED tv - TH43EX600Z.I have photos on a USB flash drive but can't get images on my TV. What do I need to do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
If I switch the Samsung LED tv on the whole screen turns on
Hi if I switch the Samsung LED tv on the whole screen turns on red and when the piture comes on there are red all over the screen in between looks like the red replaced the black … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
My 4500 series smart led tv It turns on there's sound but no
My Phillips 4500 series smart led tv It turns on there's sound but no picture unless I hold torch upto it… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I have a Sony SXRD rear Projection TV model# KDS-R60XBR2 and
I have a Sony SXRD rear Projection TV model# ***** and the Power LED blinks (6) times, then repeats. I have looked online and it mentions 2x and 8x blinks. I just need to know exactly what (6)x means,… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Power button flashing orange on my rear projection tv. Does
Power button flashing orange on my rear projection tv. Does a broken lamp door have anything to do with it? Just replaced lamp. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
The UN55C8000FXFZA, 3D LED TV is fine, but I'm trying to
The UN55C8000FXFZA, 3D LED TV is fine, but I'm trying to connect UHD 4K Blue Ray player and I can't get it to work. Should I be able use a 4K HD Disc player with this TV? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
I have a Sony KDP-57XBR2 (rear projection) TV. After it's
I have a Sony KDP-57XBR2 (rear projection) TV. After it's been on for a while, the screen goes almost totally red. There are also some faint horizontal lines that show up as well. I'm not sure if it's… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Having trouble with a Panasonic rear projection tv. Has dark
Having trouble with a Panasonic rear projection tv. Has dark corners on bottom. Spoke to Charles this morn and got great support. Have a couple follow up questions. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have an older Hitachi rear projection TV that won't shut
I have an older Hitachi rear projection TV that won't shut off either with a remote unit or with the power switch itself on the TV. When I push the on-off switch, the TV goes through the Magic Focus r… read more
Harry
Harry
1,961 satisfied customers
I have a 46 inch rear projection tv GE model46GW948. The
I have a 46 inch rear projection tv GE model46GW948. The picture has colapsed vertically, 12 inches high in center, 6 inches at each side. Is there a common part that causes this? … read more
Nathan
Nathan
Installer
30,202 satisfied customers
I broke the glass from a rear projection TV - older 2002
I broke the glass from a rear projection TV - older 2002 model. Any hazards with cleaning up the broken glass? thanks … read more
stevenl1469
stevenl1469
26 satisfied customers
I have a 2007 Toshiba 56hm66 rear projection TV that was
I have a 2007 Toshiba 56hm66 rear projection TV that was taken off cable and back to … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a Hitachi rear projection TV., After replacing the
I have a Hitachi rear projection TV., After replacing the bulb I have difficulty with the TV just shutting down for no reason that I am aware of. After the green light in the front quits blinking I ca… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I HAVE AN OLD 52 REAR PROJECTION TV THAT WAS LEFT TO US FROM
i HAVE AN OLD 52 REAR PROJECTION TV THAT WAS LEFT TO US FROM A PASSED RELATIVE. It's a RCA Model P5674BG . iT WORKS BUT THE COLOR TINT IS BLUISH RED, i NOITICED THE GREEN LAMP DOES LIGHT UP. Can this … read more
Nathan
Nathan
Installer
30,202 satisfied customers
My magnavox rear projection won't stay on. the power light
my magnavox rear projection won't stay on. the green power light comes on and turns off within a second … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My RCA rear projection model 61937 TV will not turn on. I
My RCA rear projection model 61937 TV will not turn on … read more
Nathan
Nathan
Installer
30,202 satisfied customers
Have an exam p56950 rear projection with a "aura" at bottom
Have an exam p56950 rear projection with a green "aura" at bottom of screen how do I fix this? … read more
Harry
Harry
1,961 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x