How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

How can I tell if problem with picture or cable box? Color

Customer Question

How can I tell if problem with picture or cable box? Color and picture seem washed out or too bright. Other TV's in house on cable seem ok. TV is a Sony Bravia about 6 y/o. Are they repairable?
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.
Hello and sorry you're having problems. In order to determine what's causing this, I need to ask you for more information.
1) What is connected to the TV for sources (cable box, DVD player, etc.), and does this issue occur regardless of which source you're viewing from?
2) If you press MENU using the original TV remote, or the MENU button on the TV itself- does the MENU display normally- or is the MENU also washed out?
Customer: replied 2 years ago.
1. About 6 yrs, two weeks.2.Just cable box 3. No menu button on TV remote .
Customer: replied 2 years ago.
Expert:  Aric replied 2 years ago.
I don't handle anything with cancelling- you would need to do that yourself through the home page- thanks.