TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have Comcast Xfinity 1 and have just received a new

Customer Question
Hi, I have Comcast Xfinity...
Hi, I have Comcast Xfinity 1 and have just received a new Xfinity remote control. However, all buttons on the remote for my Vizio TV work except for the volume up/down, the page up/down and the 30 second repeat button. I contacted Comcast and they had me push the Setup button and we tried about 12 different codes to try to get the buttons to work. Unfortunately, none have worked. Is there any way you can help me? It's so strange that the remaining buttons work. We have 2 Vizio TVs and have always had good luck and love our purchases.
Sincerely, ***** ***** xxx
Submitted: 3 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
5/27/2015
TV Technician: Aric, Technician replied 3 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,815
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
What's the model number of this particular Vizio TV please?
Ask Your Own TV Question
Customer reply replied 3 years ago
I don't know so where do I find it?
TV Technician: Aric, Technician replied 3 years ago
It's on the back of the TV on a sticker.
Ask Your Own TV Question
Customer reply replied 3 years ago
I'm having trouble finding a flashlight that works in order to see behind the TV. Please be patient.
TV Technician: Aric, Technician replied 3 years ago
No worries, please reply back when you can.
Ask Your Own TV Question
Customer reply replied 3 years ago
I hope this is the right information: M470VT
Customer reply replied 3 years ago
Pushing SEND isn't working.
TV Technician: Aric, Technician replied 3 years ago
Thank you for the reply. That is the correct model number and unfortunately I don't have any ideas on this one. I will opt out and open the question to other experts.
Ask Your Own TV Question
Customer reply replied 3 years ago
How long will that take?
TV Technician: Jack, Technician replied 3 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified
Hello Mary , my name is Jack
Perhaps I can help you but I would have a few questions of my own as something you said here seems rather odd .
Right now you are trying to program the Xfinity remote to operate the vizio tv , is that correct ?
About the page up/down and 30 secs repeat , those would be cable box functions wouldn`t they ?
Not tv functions.
Are there any functions on that remote that works on the tv at this point , for example can you turn the tv off with it ?
Ask Your Own TV Question
Customer reply replied 3 years ago
Yes I'm able to turn the TV on and off. All other cable remote functions respond. I originally called Xfinity and they gave me multiple codes to try to pair the TV with the remote
Customer reply replied 3 years ago
None of them worked.
TV Technician: Jack, Technician replied 3 years ago
Ok then there is something I need to make sure here ;
1 .When you say that you can turn the tv on/off , is that with the xfinity remote or the TV's own remote ?
2. Why did you get a new remote ?
Did the remote you had stopped working and they sent you a new one ?
Is it the same model as the old one ?
Ask Your Own TV Question
Customer reply replied 3 years ago
1. With the Xfinity remote. 2. The new remote was for a matter of convenience. There are no problems with the other remote.
TV Technician: Jack, Technician replied 3 years ago
Ok then correct me if I`m wrong but you are saying that the old remote still operates the tv correctly ?
The new remote turns the tv on/off no matter what code you enter into it ???
Ask Your Own TV Question
Customer reply replied 3 years ago
Yes to both questions. Even stranger is that all the rest of the controls work fine and as expected.
TV Technician: Jack, Technician replied 3 years ago
Somehow I got a feeling that it is not the tv but the cable box you are turning off and the screen goes dark .
It would not make sense that any code would operate the tv and then only the on/off
I have no idea here and will opt out as well
Ask Your Own TV Question
Customer reply replied 3 years ago
But it doesn't just operate the on/off. It works on all the other commands but the volume and page up/down.
TV Technician: Jack, Technician replied 3 years ago
Page up/down is not a function of the tv but the cable box so if that does not work then it means that the tv has nothing to do with that and the problem bounces back to Comcast .
I can see the volume that should operate the tv yes .
I asked you if this was a different model as the old one and you did not say.
In any case only one code should work the tv even if it is only to turn it on/off , not all codes and right now you are telling me that you don`t even know which code is in but it still work the tv ??
Something`s not right here .
Did they have you try a code search ?
Ask Your Own TV Question
TV Technician: Jack, Technician replied 3 years ago
Look at the link below and tell me which remote you have ;http://customer.xfinity.com/remotes
Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Sharp Aquos TV model # LC52D85U and have sound and
I have a Sharp Aquos TV model # LC52D85U and have sound and cable control to change the channel but no picture. I have gone through all input settings and can get no picture. Traditionally on input 5.… read more
Aric
Aric
Technician
47,815 satisfied customers
I would like to get my Vizio remote to control the channels
I would like to get my Vizio remote to control the channels on my cable. (I would prefer to use only one remote control) … read more
Aric
Aric
Technician
47,815 satisfied customers
The volume of our Vizio goes up and down. The remote has to
The volume of our Vizio goes up and down. The remote has to be used to be used to keep the volume setting at a constant … read more
Aric
Aric
Technician
47,815 satisfied customers
Using Xfinity remote, have suddenly lost control on volume,
Using Xfinity remote, have suddenly lost control on volume, mute, TV, and on/off buttons. Other buttons are fine, but Xfinity remote flashes a red light instead of green. Got a new remote this morning… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a 2011 vintage LG 55LK520-UA TV. Today I had a
I have a 2011 vintage LG 55LK520-UA TV. Today I had a Comcast Xfinity box installed and the new Xfinity remote coded fine to the TV for everything except volume. We tried every code and one or two wou… read more
Jack
Jack
Technician
11,343 satisfied customers
I have an old Samsung TV connected to Xfinity X- box. The
Jack I have an old Samsung TV connected to Xfinity X- box. The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. It is like the volume is locked. Neither with… read more
Jack
Jack
Technician
11,343 satisfied customers
Nathan, yesterday my tv was working fine getting cable. i
Hi Nathan, yesterday my tv was working fine getting cable. i have a 3 year old who likes to push buttons on the remotes. now when i turn on my ty, the screen is a white out/snow storm. no cable. i am … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cannot get access to my smart tv features (Netflix). I just
I cannot get access to my smart tv features (Netflix). I just had Comcast change my box to the new xfinity box, and was able to get Netflix, but now I cannot. I have two remotes, my vizio remote and m… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Samsung TV Model TC-17LA2 August 2004 UM4440867. I
I have a Samsung TV Model TC-17LA2 August 2004 UM4440867. I had to replace the Comcast Digital Adapter and am now trying to reprogram the Comcast Xfinity remote. The remote works to control channel se… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Hi, Mike! You are my last hope. We have an older Sony Trinitron
Hi, Mike! You are my last hope. We have an older Sony Trinitron TV Model K27S26 12/97, Serial # XXXXX (if I saw the ID panel correctly). Recently, our Xfinity Comcast remote died and we were given (at… read more
Expert
Expert
Hello, I have an old Sylvania Superset TV. I just purchased
Hello, I have an old Sylvania Superset TV. I just purchased a new Comcast remote and I need the Code so that I can program the remot to the TV. Can you possible help and send me the tv code. Thank You… read more
Jack
Jack
Technician
11,343 satisfied customers
Re VIZIO E470i-A0 47-inch 1080p 120Hz LED Smart HDTV I purchased
Re VIZIO E470i-A0 47-inch 1080p 120Hz LED Smart HDTV I purchased my set from Amazon Jun 14, 2013. I'm using Comcast XFINITY. Problem: The picture is to large ... cuts off both top and bottom. Adjustin… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
How do I get closed captioning ? We have Model 26LB30Q (32LB30Q.)
How do I get closed captioning ? We have Model 26LB30Q (32LB30Q.) We just switched our cable provider from Verizon FIOS to Comcast Xfinity. Our Proscan remote has a CC button, but all that does is bri… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
We have a new Insignia NS-19E320A13. Two questions: 1. When
We have a new Insignia NS-19E320A13. Two questions: 1. When the TV is turned off the screen continues to glow for quite a while. Is this normal? 2. We have the Set installed with Comcast controls, and… read more
Jack
Jack
Technician
11,343 satisfied customers
Have old Sylvania 6427GG 27 inch that was working fine until
Have old Sylvania 6427GG 27 inch that was working fine until I was programming a Vizio universal remote. I don't know what I did, but strange messages appear now and I cannot even change a channel, he… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We added an HD control box to our 42 vizio TV this week. We
We added an HD control box to our 42" vizio TV this week. We have cable service through Comcast, to whom I've spoken several times since hooking up the new box. Comcast has tried everything in their b… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We bought a new vizio 42 lCD TV in july of 09. we hacv had
We bought a new vizio 42" lCD TV in july of 09. we hacv had it replaced once as well as numerous visits from comcast. We are using a comcast remote. We can set the codes and the channel will work, but… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
We have a Sony KDF-E60A20 rear projection and both the picture
We have a Sony KDF-E60A20 rear projection and both the picture and sound goes out for a period of 30 seconds and then comes back on. The tv power remains on. It repeats this pattern every few minutes … read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x