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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our JVC Smart TV gives the following error messages: Unfortunately,

Customer Question

Our JVC Smart TV gives the following error messages:
Unfortunately, Launcher has stopped.
Unfortunately, TV has stopped.
And it also showed something about settings.
I can get picture but no sound. If I click on OK it takes the message away, but it shows again basically immediately.
I have switched the tv off at the tv itself and back on again and let it load, but it still does the same. Switching the power off and back on after a few minutes doesn't work either.
PLEASE help. My hubby is going to be really upset when he gets home and the tv doesn't work.
Thanks so much!
Submitted: 2 years ago.
Category: TV
Customer: replied 2 years ago.
Please please hurry up
Customer: replied 2 years ago.
No answer received, I had the deposit reversed. Really unhappy!
Expert:  Master Fix It replied 2 years ago.
Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
I will need the full model #, it is either on the side or back of the set;-)
Also I need to know how old the set actually is, if its less than 1 full year or over that period thats really important.
Thank you
Tech Michael