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My samsung 55 inch plasma tv has a black screen. sound

Customer Question
hello my samsung 55 inch...
hello my samsung 55 inch plasma tv has a black screen. sound is fine. any trouble shooting options?
Submitted: 3 years ago.Category: TV
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Answered in 4 minutes by:
5/24/2015
TV Technician: Mike G., Technician replied 3 years ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,599
Experience: 10 Years Audio Video Repair & Setup
Verified
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the full model number of the Tv?
2. How long have you had the Tv?
3. Is the sound coming from the tv built in speakers or some external speakers/soundbar/surround sound?
4. If you bring up the tv menu using the button on the tv itself or the original Samsung remote (not the universal/cable/sat remote), does anything show up on the screen?
REPLY to continue (do not start a new question).
Mike
ps: Please refresh this page often if you don't see my reply.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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