How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Wavy lines on a 60 rear projection TV, it use to get better

Customer Question

wavy lines on a 60 rear projection TV, it use to get better after warming up, but no longer. Checked focus and covergence setting and they are fine.
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Customer: replied 2 years ago.
57hm167 problem occurs on all inputs, but not on menu screens
Expert:  Shahid replied 2 years ago.
57hm167 is DLP TV that doesn't have focus and convergence setting that you are referring in initial question, can you please confirm the TV model?
Customer: replied 2 years ago.
Standby double checking with someone
Expert:  Shahid replied 2 years ago.
OK, take your time.
Customer: replied 2 years ago.
Can't get a hold of the person, I'll have to check back later
Expert:  Shahid replied 2 years ago.
OK, no problem, we can continue it at later time.