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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Model wd65731 turn on an shut off no picture no audio

Customer Question

Model wd65731 turn on an shut off no picture no audio
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
Can you tell me what lights/indicators you see on the front of the tv?
What color are they, solid/flashing, any pattern if flashing, etc?
Customer: replied 2 years ago.
The red and green lights stay solid
Customer: replied 2 years ago.
Why it. Take u so long too respond
Customer: replied 2 years ago.
Will I get answer. Soon
Expert:  Nathan replied 2 years ago.
Your tv has 3 lights (power, lamp, timer). Which color is each?
Next please unplug power to the tv for 5 minutes.
Plug back in. If nothing happens, press and hold the MENU and INPUT buttons on the front of the tv together for 5+ seconds
Then carefully watch the timer light. It will blink in a pattern, such as blinking 2 times, pause, 3 times, then repeat. Tell me what you see there.
Please reply only once at a time, when you send multiple responses all at once I have to start all over and resend everything again.
Nathan
Customer: replied 2 years ago.
I will need too get back with u on wed I am not at home now
Expert:  Nathan replied 2 years ago.
OKay, you can bookmark/favorite this page to get back to me when ready.Thanks,Nathan
Expert:  Nathan replied 2 years ago.
OKay, you can bookmark/favorite this page to get back to me when ready.Thanks,Nathan
Customer: replied 2 years ago.
I am back
Customer: replied 2 years ago.
Light stay green
Expert:  Nathan replied 2 years ago.
There should be more than just 1 green. I needed specific information from you:
Your tv has 3 lights (power, lamp, timer). Which color is each?
Next please unplug power to the tv for 5 minutes.
Plug back in. If nothing happens, press and hold the MENU and INPUT buttons on the front of the tv together for 5+ seconds
Then carefully watch the timer light. It will blink in a pattern, such as blinking 2 times, pause, 3 times, then repeat. Tell me what you see there.