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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 40/L3400U TV. It is not working, it will not shut

Customer Question

I have a 40/L3400U TV. It is not working, it will not shut off or respond to the remote. I have disconnected the cables and waited and then reinstalled to no effect
Submitted: 2 years ago.
Category: TV
Expert:  Mike G. replied 2 years ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. How long have you had the Tv?
2. Did you also try unplugging the tv POWER cord?
3. Are you saying the tv won't turn on or won't turn off?
4. Do you have picture and sound on the Tv?
REPLY to continue (do not start a new question).
Mike
ps: Please refresh this page often if you don't see my reply.