TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

TV doesent display entire picture. Picture is cut off on top

Customer Question
TV doesent display entire picture...
TV doesent display entire picture. Picture is cut off on top & bottom & sides
We notice this especially when watching golf. It cuts off the scores which are displayed on the right side of the screen. A
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
5/9/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified
Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions ;
Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?
Or directly to antenna/cable from the wall outlet ,no box with its own remote ?
Ask Your Own TV Question
Customer reply replied 2 years ago
It is connected to satellite (Dish) receiver.
TV Technician: Jack, Technician replied 2 years ago
O.k then try this ;
First press the "P.SIZE" button repeatedly on the tv`s remote and set your tv to SCREEN FIT
Then look on the satellite box remote for a button that may be called something like ; zoom, size, format, aspect , HDzoom etc. , often has a pound (#) symbol on it or a star and sits below the digits 7 or 9 , try to press that button repeatedly to toggle between the different aspect ratio`s.
Between the 2 remotes (tv and satellite box)you should be able to find the correct aspect ratio /format.
Note that on your model , while in "screen fit" , you can use the arrows to center the picture
Hope this help and please take the time to rate my answer positively (use the stars to rate) if that answers your question as it is the only way i get paid for helping you , otherwise do not rate at all , just let me know and we`ll see what can be done.
Note that you can reach me here at any time after rating if you have questions.
Ask Your Own TV Question
Customer reply replied 2 years ago
I tried what you recommended. It did not work
Customer reply replied 2 years ago
I don't know how to move the picture when in screen fit. It shows arrows but using the arrows doesn't move the picture.
TV Technician: Jack, Technician replied 2 years ago
The only way to adjust the screen aspect ratio correctly is with the PSIZE and that zoom or whatever the name is ***** ***** the satellite remote , I have never seen it not adjustable while using those 2 buttons .
You need to press ENTER to use the screen fit
In any case normally your screen should be set to 16:9 and then the satellite remote will do the rest .
Did you find that button on the satellite remote and if so , what does it do ?
What does the PSIZE button do when you press it repeatedly ?
If those buttons are active then I repeat , it is impossible that it does not do it unless your tv is defective , there are NO other adjustments that will take care of that .
Try it again please
Ask Your Own TV Question
Customer reply replied 2 years ago
You mentioned that on my model that while on screen fit you can center the picture using the arrows. I can't figure out how to center the picture. The arrows don't move the picture at all.
TV Technician: Jack, Technician replied 2 years ago
Click the link below;https://www.dropbox.com/s/017ei0lgk29edtz/2015-05-09_1825.png?dl=0That is from your manual
Ask Your Own TV Question
Customer reply replied 2 years ago
The picture size button on the samsung remote and the remote for the satellite do adjust the picture size. However, none of the settings solve the problem with the picture being cut off.
TV Technician: Jack, Technician replied 2 years ago
You mean its oversized or shrunk ?
Ask Your Own TV Question
Customer reply replied 2 years ago
I'm guessing the picture is oversized because it cuts off the edges.
TV Technician: Jack, Technician replied 2 years ago
Is this a new problem or it was always like that ?
Ask Your Own TV Question
Customer reply replied 2 years ago
I think it has always been like that.
TV Technician: Jack, Technician replied 2 years ago
How about if you play something else like a dvd for example ?Again , did you find that button on the satellite remote ?What is it called on yours ?
Ask Your Own TV Question
Customer reply replied 2 years ago
It is a "star" * button. We only rarely use a dvd. The only time we really notice this problem is while watching sporting events. Especially golf, but sometimes on football also.
TV Technician: Jack, Technician replied 2 years ago
OK then it would be called FORMAT ?What does it do when you press it ?
Ask Your Own TV Question
Customer reply replied 2 years ago
It changes from normal, zoom, stretch, etc.
TV Technician: Jack, Technician replied 2 years ago
And you are saying that none of those , either tv or satellite brings the picture smaller ??How about if ou set the tv at 4:3 , you do get the pillar box yes ?
Ask Your Own TV Question
Customer reply replied 2 years ago
When I set the tv a 4:3 I get the black pillar boxes, but the portion of the picture I see remains the same.
TV Technician: Jack, Technician replied 2 years ago
Then the satellite box is the problem , try to pull out its power cord for a minute and in the mean time try to play a dvd for a test.Note that the sat. box will take some 5 minutes to reboot
Ask Your Own TV Question
Customer reply replied 2 years ago
I appreciate your frustration that all of the above does not work. Because those are the kind of things I have previously done with NO success. I truly appreciate the time and effort you have put into trying to help me with this problem, but since the problem continues to NOT be solved, I cannot give you a rating. Unplugging the satellite box did not help.
TV Technician: Jack, Technician replied 2 years ago
You did not say about the dvd but I can see what you mean .
Goodbye then
Ask Your Own TV Question
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
9,921 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Trying to use TV Antenna input rather than the Direct TV
Trying to use TV Antenna input rather than the Direct TV satellite. TV will scan for channels, but does not memorize any of them. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I have plugged in a antenna and it says no master list it
I have plugged in a antenna and it says no master list it was previously on dish … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm trying to connect a HD Antenna to a Vizio TV. 'No
I'm trying to connect a HD Antenna to a Vizio TV. 'No Channels in Master List. Where do I go after the input is on TV? … read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
Added antennae and lock is on. Don't know the four digit
Added antennae and lock is on. Don't know the four digit code. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I have just got a tvfox antenna but I can't get antenna or
Hi,I have just got a tvfox antenna but I can't get antenna or air on my panasnic TV source … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have TC-P60T50 plasma. Can't get aspect ratio to go back
I have TC-P60T50 plasma. Can't get aspect ratio to go back to normal...zoomed in way too much and other options don't work. ? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
There is no option for aspect ratio on my VIZIO tv menu, but
There is no option for aspect ratio on my VIZIO tv menu, but I need it changed. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I cannot adjust the aspect/ratio for the picture. Both ends
I cannot adjust the aspect/ratio for the picture. Both ends of the picture are cut off. Insignia 40" ROKO … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My aspect ratio (and other) settings are "greyed out" and
my aspect ratio (and other) settings are "greyed out" and seemingly not available. All my pay channels are now 'stretched' and I can't seem to adjust the ration at all. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
How do you change the aspect ratio on a digital Visio tv.
How do you change the aspect ratio on a digital Visio tv … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm having trouble getting my TV from satellite to antenna
I'm having trouble getting my TV from satellite to antenna it's a Samsung model 5500 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
The aspect ratio needs adjusting and I've tried many times
The aspect ratio needs adjusting and I've tried many times to fix it. There is a lot of the picture missing, almost like it is zoomed n and I can't adjust it. When I pull down the menu I can't read th… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
DMR-PWT560 How do you adjust the Aspect Ratio for an LG 55
DMR-PWT560 How do you adjust the Aspect Ratio for an LG 55 TV … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
316 satisfied customers
I can't seem to change the aspect ratio to work correctly
I can't seem to change the aspect ratio to work correctly with my Xbox One. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
MOD:MW27FN1(-R) HOW DO YOU SET THE ASPECT RATIO OF TV
MOD:MW27FN1(-R) HOW DO YOU SET THE ASPECT RATIO OF TV SCREEN/ SETTING ON DISPLAY. THE WORDS AT THE BOTTOM ARE OFF CENTER TO THE LEFT. HOW TO CENTER THEM UP? THANKS … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do I change the aspect ratio cause it doesn't fill the
how do I change the aspect ratio cause it doesn't fill the screen? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I've reduced the aspect ratio as small as I can't get to it
I've reduced the aspect ratio as small as I can't get to it to be able to view the entire picture,missing text on top nad bottom of the screen. Is there any additional adjustment available? I have an … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
316 satisfied customers
How do you adjusr, How do you adjust the aspect ratio on a
How do you adjust the aspect ratio on a sharp model LC-60LE600U -- … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x