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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have Samsung 1080p, full HD Version AA02. Someone cut cable

Customer Question

I have Samsung 1080p, full HD Version AA02. Someone cut cable wire, lost all internet & cable, TWC repaired it. TV working fine before, turned it on, could only get ROKU, still no service in room, which I did not realize. Tried to go from ROKU back to TV, to Component 1, would not, just snowy screen, tried HDMI, took me back to ROKU, then went to TV, snowy screen. Turned TV off, tried to reboot, cable box came back on but now TV will not come on at all. Red light does not even light up. Tried another TV there, that is when I found no cable connection, but that TV comes on & will at least play the ROKU, why will the Samsung TV not come on at all?
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Have you checked the power cord plugged securely in TV and wall outlet?
- Have you tried to push power button on TV itself to turn it On?
Customer: replied 2 years ago.
yes, to both questions
Customer: replied 2 years ago.
Are you still there?
Expert:  Shahid replied 2 years ago.
Thanks for the info.
- Do you have multimeter and can check volts on circuit board if wish to repair the TV yourself?
Customer: replied 2 years ago.
Expert:  Shahid replied 2 years ago.
OK, will diagnosis and approx cost on repair info work for you?
Customer: replied 2 years ago.
I'm still waiting
Expert:  Shahid replied 2 years ago.
Actually I asked - will diagnosis and approx cost on repair info work for you as you don't want to do the repair yourself so waiting your reply on above info-request to proceed further.
Customer: replied 2 years ago.
no thank you
Customer: replied 2 years ago.
I called Samsung support, which I should have done to start with, & they resolved the problem. There was no motherboard problem & no need of repairs.