Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the model number of the Tv?
2. How long have you had the Tv?
3. When did this problem start happening?
4. Who is your tv channel provider / how do you get your tv channels? antenna
/cable (no box) or cable/sat box?
5. Does this also happen if you are watching (other inputs) dvd, bluray, game, etc?
6. Is there any surround sound system involved?
REPLY to continue (do not start a new question).
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