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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We just bought a Samsung UHD Smart TV, we are getting sound

Customer Question

We just bought a Samsung UHD Smart TV, we are getting sound but no picture
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.
Hello and sorry you're having problems. I may be able to help, but I need to ask for more info.1) What is the model number of the set (found on the sticker on the back)? 2) Was this TV purchased brand new from an authorized retailer? 3) Does anything at all show on the screen (MENU, Source setting, Samsung splash logo, etc.)?