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Ask Shahid Your Own Question
Shahid, Technician
Category: TV
Satisfied Customers: 11287
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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my vizion tv has green and violet color and black and while

This answer was rated:

my vizion tv has green and violet color and black and while only
Hello, my name isXXXXX be happy to assist you.
I'm sorry you are having trouble with TV.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get the model number written on back of TV?
- What video devices are connected to TV and do you get same color problem on all video sources?
- Does TV menu screen show up in normal colors if press menu button on TV or its remote?

Customer: replied 3 years ago.

ok i will get the number on th back of tv

i dont want to pay $28 monthly..if this is not ok, i dont need your help, and cancel my payment

Hi Lori,

Thanks for the reply, please ignore monthly subscription offer and this question - answer session would be on one time charge basis, is it OK?

Please post back requested info that will help to diagnose the problem.
Customer: replied 3 years ago.

one time charge ok, if you solve this mystery color

Vizio Model No. E320I-AO

Itsconnected to Att cable...i use amazon video download when i notice the change of color, when i switch back to regular tv.


Thanks for the info.

- Does TV show normal colors with AT&T cable box channels?
- Is there any other video device like DVD or Bluray player available to connect in TV as a test to check picture colors?

Customer: replied 3 years ago.

that is the problem..the cable tv show is green and purple, but the amazon download show is normal there is no other device connected to the cable or to the tv

Thanks Lori for the info.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes, check connecting wire from cable box to TV and make sure it is plugged securely in cable box and TV, replug both power cords in, turn then On and check colors?

Please post back how it worked.
Thank you.
Shahid and 3 other TV Specialists are ready to help you
Customer: replied 3 years ago. works, some cable wires are loose..thanks Shahid.

You're welcome Lori,

Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated!