How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 18123
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

Bought TV Model SLED2900F in June 2013. Tonight suddenly picture

This answer was rated:

Bought TV Model SLED2900F in June 2013. Tonight suddenly picture and sound are both gone. I tried unplugging for one hour, no success. Nothing happens even when I manually push power button. Little red button is still on at right buttom of TV. Cable is still functioning. Still under warranty. How do I get TV to work? Thanks.
I am Pete, and I'll be happy to assist with your question today.

When you turn on the TV and press the Menu button, can you see a menu on the screen?
What devices and inputs do you have connected to the TV?
Do you have any experience in electronic testing and repair?
Customer: replied 3 years ago.

There is nothing on the screen when I push the menu button. Looks like the TV is just turned off.

I have a VCR/DVD combination attached. The TV has worked fine for 4 months since I have had it.


Time Warner Cable came out for a service call to set up the TV for me. I have no experience with any of this and I didn't trust myself to set it up the right way.


Do I just need to take it in to a repair shop?


Hi Phyllis,


The symptoms indicate that the TV has an internal fault.

Since it is just a few months old, you should return it to the retailer for a free repair or replacement TV set.




Pete and 3 other TV Specialists are ready to help you