TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

My 42" LG 42LE5400 LED TV is 3 years old and has a thick red

line across the top of...
My 42" LG 42LE5400 LED TV is 3 years old and has a thick red line across the top of the screen that appeared 2 days ago. I am disabled and live alone and don't know what to do. Can you suggest how I should proceed????
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
9/14/2013
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,436
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Nathan :

Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.


 


First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.


 


Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question instead. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


 


My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!


_________________________


Nathan :

Hi there, sorry to hear you're having trouble with the tv,

Nathan :

can you tell me how thick this line is?

Nathan :

Can you also tell me what sources you are using (antenna or basic cable, cable/satellite box, dvd player, etc), and if this problem happens on all sources?

Customer:

I have Brighthouse basic cable and a blu ray dvd player that is connected to internet so I can watch Netflix. I just now started Netflix and the picture is fine. No red bar across the top.

Customer:

so based on that, what do you think I should do about the red bar on the TV picture????

Customer:

waiting for an answer........time now is 11:25

Customer:

the line is about 1-2 inches thick.

Customer:

and the line (or bar) is about 2 feet wide across the top.

Nathan :

Thank you for the information,

Customer:

Do you have any more questions before you offer any suggestions?

Nathan :

I'm sorry that I missed you earlier,

Customer:

whew! I thought you deserted me.

Nathan :

Since this seems to be happening only with cable, it would tend to indicate that it is either a signal problem, or an issue with the tv's built in tuner,

Nathan :

No I just didn't see you online initially, so I had stepped out for a bit.

Nathan :

Can you please confirm, you are using basic cable (coax cord direct from wall jack to the tv), and not using a cable box?

Nathan :

And can you also check several different tv channels, and see if it happens on all of them?

Customer:

there is a little box the company added several months ago about 5x4 inches made by cisco model DTA 170HD

Nathan :

That is a digital transport adapter, and that is very helpful to know, thank you.

Customer:

maybe a clue: when I ran the auto tune twice. I got a message that said something like "no channels - check your cable connection" or words to that effect

Nathan :

But you are still seeing normal tv channels, just with the red bar at the top?

Customer:

yes.

Customer:

great picture otherwise

Customer:

there is another small black box behind the TV that was installed when I got my internet that says Ubee brand with some green dot lights on it and some cables coming out of it. one is not connected

Nathan :

Okay, can you please look at the Cisco box, and find the power cord that is connected to it.

Nathan :

I want you to first turn off power to the tv, then unplug that power cord to the cisco UTA box for at least 60 seconds, then plug it back in. You can then turn the tv back on

Customer:

the short gray line that's not connected to anything may have been like that all along. No ne has been back there to disconnect it

Customer:

another possible clue: I have heard squirrels in my attic. If they chewed on a cable, if it runs thru the attic, could that explain the problem??

Customer:

but it looks like I would have no picture if that were the case

Nathan :

It's possible, but not likely. With the system you have, it's a digital signal, and digital signals are sort of "all or nothing". If the cable line was bad, you would have no picture at all.

Nathan :

Yes, you're exactly right.

Nathan :

The ubee box is probably your cable modem (internet connection)

Nathan :

Let me know what happens after rebooting (unplugging) the cisco

Customer:

give me a minute to unplug, etc.......

Nathan :

No problem, take your time.

Customer:

HOT DAMN!!!! YOU ARE A GENIUS!!!!!! THAT WORKED

Nathan :

Great! Very glad to hear it.

Nathan :

Very good to know it's not a hardware problem with the tv (can you say expensive?!)

Customer:

I WAS so worried. I am disabled and live on around 850 a month!!! I just had surgery on my foot and was hopping around on one foot to do the check on the TV.

Nathan :

I'm glad you were able to manage getting back behind there to fix it. I'm sure that was uncomfortable, but well worth it in the end.

Customer:

I will give you the BEST rating = excellent!! Thank you so much.

Customer:

I am SO happy I'm almost in tears.

Nathan :

You're very welcome. Have a great night, and I hope your foot heals up well!

Customer:

me too. I had enough problems before the surgery. trying to repair my body one thing at a time after being victim of a horrible crime that disabled me.

Customer:

you are the best. thanks again and good night!!!

Nathan :

Should you have any other questions, feel free to get back in touch. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/


 


Thank you again,



Nathan


Customer:

got it!!! good night!!

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,436
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,436
26,436 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a samsung series 6 led tv. All of a sudden tonight in
I have a samsung series 6 led tv. All of a sudden tonight in the upper left corner a samsung smart tv logo with 5 boxes below start appearing then disappears for about 30 seconds, then shows up again … read more
Nathan
Nathan
Installer
26,436 satisfied customers
Panasonic viera tv will turn on but all I get. It's a led tv
It started yesterday, nothing happened. I was just … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I have a proscan 19" LED TV with a built in DVD player. I
I have a proscan 19" LED TV with a built in DVD player. I haven't used in awhile and cannot remember how to either eject the dvd or to play. any clues? … read more
Nathan
Nathan
Installer
26,436 satisfied customers
I have a Haier 46" LED TV model #46B1381 that was working
Hello I have a Haier 46" LED TV model #46B1381 that was working fine until last night and now I power it on and green power light comes on and little flashing on screen and then nothing can't even get… read more
Nathan
Nathan
Installer
26,436 satisfied customers
INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN
I'M LOOKING INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN SHOP AND NEED TO KNOW WHEN IT WAS MANUFACTURED. THE MODEL NUMBER IS: LC-70LE6334 AND THE SERIAL NUMBER IS: ###-##-#### … read more
Nathan
Nathan
Installer
26,436 satisfied customers
We have lines appearing vertically down our LED TV model
we have green lines appearing vertically down our LED TV model number - L55WT60A. Is there a simple fix for this problem? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I have Samsung LED TV Model-UN60FH6003F. My problem is no
I have Samsung LED TV Model-UN60FH6003F. My problem is no picture (black screen) sound work fine. I already replaced the T-con board with the same result. I need advise. Thanks! … read more
Nathan
Nathan
Installer
26,436 satisfied customers
Led tv stuck in burn mode and buttons on tv do not work.
led tv stuck in burn mode and buttons on tv do not work … read more
Nathan
Nathan
Installer
26,436 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
Second opinion] I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
We have a 52 inch philips led tv. today the picture went
Hi! we have a 52 inch philips led tv. today the picture went black. the audio is on when we push the guide we see all the channel info...even the info for the remote shows on the screen just not a pic… read more
Nathan
Nathan
Installer
26,436 satisfied customers
I have a magnavox 50" led tv and the remote doesn't work. I
I have a magnavox 50" led tv and the remote doesn't work. I put new batteries in it, and looked at the led through my phone camera to ensure the remote is working and it is. Can't get my direct tv rem… read more
Nathan
Nathan
Installer
26,436 satisfied customers
My Magnavox LED tv 55ME314V stopped working in the middle of
My Magnavox LED tv 55ME314V stopped working in the middle of viewing. I checked to make sure plug outlet is still providing power. I unplugged "for a minute to allow tv to reset" and that did not work… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I purchased a 39" Insignia LED TV last year, which i
i purchased a 39" Insignia LED TV last year, which i wall-mounted. I threw away the TV stand that came with it since i did not need it at the time. I need one now. Can I purchase the stand separately?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
VIZIO 50" Class FHD (1080P) Smart Full Array LED TV
VIZIO 50" Class FHD (1080P) Smart Full Array LED TV (D50f-E1) My TV has lost the picture the cable is ok I had it checked out I turned the TV off for hours. The opening screen flashes on but does not … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
My Hitachi 60 "LED TV went dark. Is this fatal? 8 year.
No and yes. Sound works no picture on any input. Menu choices won't show. … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,425 satisfied customers
Led tv will turn on but no picture not even the menu but the
led tv will turn on but no picture not even the menu but the light indicating the tv is on or off shows it should be working … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a Magnavox LED TV that would not turn on this
Hi, I have a Magnavox LED TV that would not turn on this morning. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x