TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

I have an older pioneer plasma TV - probably 7 years old and

have had this problem for...
I have an older pioneer plasma TV - probably 7 years old and have had this problem for sometime. The TV will be playing just fine then suddenly it goes grey. I unplug/jiggle the HDMI cable from the PVR or the Pioneer TV box and it will start working again (sometimes it is just a movement of the box to get it going not necessary to always unplug the HDMI) Suggestions?
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
8/3/2013
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,109
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello and thank you for the question.

Does the problem always go away when you wiggle the HDMI cable?

What devices are you using with the TV (Cable Box, DVD, Blu Ray, etc.), an do you have he same issue regardless of which device you're watching?
Ask Your Own TV Question
Customer reply replied 4 years ago

No, the wiggling always doesn't work. Sometimes I have to unplug the HDMI cable either at the Pioneer box or my PVR. I have a cable BOX, PVR, Blu Ray/DVD, Apple TV and yes the issue seems to occur with all devices - although we mostly watch either Apple TV or Cable

Thank you.

We would need to know for sure if the problem absolutely happens with all devices. Also, I'm assuming that each of these devices has it's own HDMI cable and you're not changing the cables over from one device to another correct?

Also, when you replaced the Media Receiver, did you also purchase a new System Cable?
Ask Your Own TV Question
Customer reply replied 4 years ago

I don't change cables on anything. Are you familiar with the Pioneer old TV receivers where all everything runs thru that to the TV? I haven't watched a BluRay for sometime and think that we have had the same problem but can't say for sure. Certainly the Apple TV & Cable are affected.


 


Regarding the system cable - are you talking about the one that runs from my Pioneer box to the TV?

Yes, I am very familiar with the Media Receiver, and saw that you already swapped it out.

You have it with different devices and each has a different cable so the issue is not with the cable or the devices. That is why we need to know 100% for sure if the issue happens with all devices.

If so, the last possible suspect it could be would be the system cable- which is the cable that runs between the media receiver and the TV.
Ask Your Own TV Question
Customer reply replied 4 years ago

I will go try playing a DVD and comeback to you shortly to let you know if it also does the samething

Okay thank you. XXXXX need to know if you replaced that system cable as well.

We're isolating the problem by ruling out what is not the problem one item at a time.
Ask Your Own TV Question
Customer reply replied 4 years ago

I just tried the DVD/Blu Ray and can't replicate it at this point. The system cable wasn't replaced at anytime since this has been occuring.

Okay, well here's the thing, there are only so many variable that could be causing this.

If you're losing picture at the media receiver, then wiggling the cable restores the picture, then you're 9 times out of ten looking at a faulty media box, or the HDMI cable, or maybe even the source device (cable box, dvd, roku, apple tv, etc.). However if you're having this problem with multiple devices, then it's VERY unlikely that more than one Input device would have the problem, and you've already replaced the Media Box- so that rules that out.

You said the HDMI cables haven't been replaced in some time, but the likeliness of BOTH having an issue is rare. However, if you're questioning them- swap them out immediately. It could be the type of cable you're using is simply loose in the connection slots of the media receiver. In fact, based on multiple devices having the same problem, and a replaced Media Box makes it VERY likely the cables should be swapped out.

Aside from those things, there's really nothing else in the signal chain that hasn't been ruled out.

Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,109
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,109
45,109 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Pioneer elite plasma tv model pro1140hd. No picture.
Pioneer elite plasma tv model pro1140hd. No picture. Blinking blue light next to power button.Unplugged power for two minutes. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Our panasonic plasma tv model th-p50ut50a is not allowing
our panasonic plasma tv model th-p50ut50a is not allowing wireless connection - would you help? It works on and off. Wireless reception is fine in the room - (I am currently using it on my wireless ma… read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
Will a fire stick work with my Pioneer 6010 plasma tv? There
Will a fire stick work with my Pioneer 6010 plasma tv? There are 4 HDMI inputs. Does it matter which one I plug into? … read more
Aric
Aric
Technician
45,109 satisfied customers
Samsung plasma tv 550 series has good image but when first
Samsung plasma tv 550 series has good image but when first power on a green screen pattern then it auto magically shuts down and starts up again with perfect image and sound Is it my hdmi to cable box… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am having a problem with the audio on my plasma tv.
I am having a problem with the audio on my plasma tv … read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
HDMI port doesn't work on my Hitachi 57F59A. That is the
that is the exact model. And it looks like it was manufactured in 2006 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The TV will not stay connected to the HDMI input. The input
The input is an old TracVision using Direct TV to a cable box. Output is HDMI to the tv Samsung model UN40F6300AFZA … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
The Sony HDMI inputs are not working. Sony KDL-46EX500. The
The cable input works fine. It will not recognize either HDMI #1 or #2 … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
My Dell Plasma Tv won't resogniize The HDMI signal. The Tv
My Dell Plasma Tv won't resogniize The HDMI signal. The Tv reads no video input signal. What is the problem?Did you forget me and my Tv problem?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Looking for a 42 inch Panasonic Plasma Tv. Help Me. I had a
Looking for a 42 inch Panasonic Plasma Tv. Help Me … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
84 satisfied customers
I have a Panasonic TH_50PZ85U Plasma TV that will not turn
I have a Panasonic TH_50PZ85U Plasma TV that will not turn on after moving it to a different room. The power light is flashing 13 times then starts over with another 13 flashes. What does this mean? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Have a PN50B53052FX2A plasma tv that i want to connect to
have a PN50B53052FX2A plasma tv that i want to connect to sound bar HW-KM55C. i do not believe i have SoundConnect feature. now what? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I can not get tv back on hdmi 1 it only goes from hdmi 4 to
I can not get tv back on hdmi 1 it only goes from hdmi 4 to hdmi 8 how do I get it back on 1 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I have a pioneer PDP-5080HD plasma tv. picture is fine, just
i have a pioneer PDP-5080HD plasma tv. picture is fine, just keeps blinking error message box saying the device cannot be operated. please check the connection. (CEC100) … read more
Joe AV
Joe AV
48 satisfied customers
I cannot change from HDMI one or HDMI two with the TV
I cannot change from HDMI one or HDMI two with the TV button … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
Only HDMI shows up on screen, Only HDMI shows up on screen,
Unplugged the cord into power outlet, turned off the tv with the on/off button on set, and pullet out the HDMI connector cable briefly before plugging it back in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have series 5 plasma tv. screen shows "HDMI" then "no
I have series 5 plasma tv. screen shows "HDMI" then "no signal. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x