TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

we have a bravia kdl-40z4500.Ever since new the picture will

occassionally disappear for a few...
we have a bravia kdl-40z4500.Ever since new the picture will occassionally disappear for a few seconds with only the hdmi symbol at top left. We thought it might be to do with sky but they tell us that if the blue light remains on the decoder when this happens then it is not a sky problem
Show More
Show Less
Ask Your Own TV Question
Answered in 9 minutes by:
8/2/2013
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,403
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello my name is Anthony
Welcome
Thanks for the Question

I may be a few minutes between each request for info thanks for your patience!

During the fault condition if you press the menu button of the sets own remote control
does the menu show up OK or not please?

Anthony
Ask Your Own TV Question
Customer reply replied 4 years ago


Thanks Anthony. Will try this next time it happens but only happens randomly and then for only up to 3 to 5 seconds. Seems as though it is trying to reset something. Will get back to you when we are able to try this suggestion

Customer reply replied 4 years ago


Thanks Anthony. Will try this next time it happens but only happens randomly and then for only up to 3 to 5 seconds. Seems as though it is trying to reset something. Will get back to you when we are able to try this suggestion. Not up with tech stuff-- which is the menu button on the remote control, is it the round button in middle?

Hi

OK a better check is this please let me know if it does the same thing whenyour using a dvd player or similar

Anthony
Ask Your Own TV Question
Customer reply replied 4 years ago

Fault occurs when not using dvd or any other device
. It seems to happen in 'nests' ie 3 or 4 times within half an hour and maybe not again for a couple of hours. Definetly occurs when not using dvd

Customer reply replied 4 years ago


One thing that may or may not be of significance- when the screen goes blank and we miss some viewing we are able to reverse on mysky and view the missing parts. Thanks for your responses however this may take some time to sort as only happens occassionally and we now away from the tv-- back in 24 hours

Hi

You do have a problem either with the sky box itself OR the lead that feeds the tv from the box,the first thing to do is reboot the box by un plugging it from wallpower waiting 5 mins then replugging the box back in again try the set again if you still have problems consider replacing the lead if the lead is hdmi do that anyhow with a new hdmi lead,if both of these solutions don't work then their is a problem with the box and the box will need to be replaced,just because the lights on does not mean you don't have a problem with box so don't listen to that lip service
Please let me know if you need more info

Please remember to rate the answer.

The session will remain open even after rating.

Many thanks
Anthony
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,403
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Anthony_Infotech and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago


Thanks and will try those suggestions. Will certainly add a " bonus" if the problem is fixed following your advice but will have to wait awhile to see if it works

Hi

Yes please keep me updated on this thank you, if you need further help please ask it is however my belief that you do have a problem with the box

Many Thanks for rating

Anthony
Ask Your Own TV Question
Customer reply replied 4 years ago
Rated you excellent in all regards. We think the problem is solved with a week going past and no problems but last night the screen went blank for 2 seconds then came right and as we were watching live sport hope it was a problem at their end and not ours. We had been advised in the past to turn off the power to the sky box and wait 5 minutes before turning on again. We did this by turning off rather than unplugging as you suggested. Could the solution have been that it needed to be unplugged and just not to be switched off
Hi

Just keep an eye on it
It may have been an issue at the transmitter end so see how it goess any problems let me know

Thank you

Anthony
Ask Your Own TV Question
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,403
15,403 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Remote control is broken for my westinghouse tv and I only
Remote control is broken for my westinghouse tv and I only see the power buttons where are the rest of the buttons? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Some functions on the remote control either don't work or
Some functions on the remote control either don't work or operate intermittently. It is not the handset as we replaced the handset and still have the same problems. Have done a reset on the TV without… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
Bought a Rca universal remote control and can not work the
Hi bought a Rca universal remote control and can not work the TV … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I HAVE A PANASONIC TV REMOTE CONTROL THAT DOES NOT WORK TO
I HAVE A PANASONIC TV REMOTE CONTROL THAT DOES NOT WORK TO CHANGE THE CHANNEL … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I want to purchase a remote control for a Panasonic plasma
I want to purchase a remote control for a Panasonic plasma television manufactured in 2005 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Ive lost the remote control for my 20 inch Hisense TV what
Ive lost the remote control for my 20 inch Hisense TV what kind of remote control can I buy to replace it? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I need to have the code to pair a Dish remote control to my
I need to have the code to pair a Dish remote control to my JVC TV (JLC47BC3002) . None of the 43 codes Dish uses to pair the remotes enables the on/off for the tv and the volume control. Dish personn… read more
Harry
Harry
536 satisfied customers
My Samsung remote control is not working. I changed the
My Samsung remote control is not working. I changed the batteries, but still not working. My Direct TV remote is working, so can watch TV, but unable to use my Smart Hub. Don't know what to do. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Can I hook up a blue tooth transmitter to my Samsung model
can I hook up a blue tooth transmitter to my Samsung model 32d4003bd … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I have a black screen and no sound my remote control turn it
I have a black screen and no sound my remote control turn it on and off but nothing else I've had it for 8 years can you tell me what is going on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How to program a tv without a remote control model
How to program a Phillips tv without a remote control model 32hfl5763lf7 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Polaroid is not listed s one of the Directv remote control
Polaroid is not listed s one of the Directv remote control setup … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Remote control stopped working. Samsung model un40eh5000fxza
samsung model un40eh5000fxza I'm not sure of the year, maybe 5+ years old … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
The remote controller no longer works on my sound bar
The remote controller no longer works on my sound bar model#S3820, How can I get a new one? Or, … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am not able to turn TV on with remote control. Is there
I tried Westing house remote control and Comcast universal remocon … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
The remote control will no longer work unless you are
The remote control will no longer work unless you are directly in front of the TV and within 8' of the TV. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
How can I get the remote control my tv remote control is
Hi sir how can I get the remote control my tv remote control is broken and my serial # LX20600039. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x