TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I bought a Westinghouse tv on Black Friday 2012 and I just

Customer Question
opened it and the screen...
I bought a Westinghouse tv on Black Friday 2012 and I just opened it and the screen was cracked. Is there a warranty on the tv?
Submitted: 4 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
8/1/2013
TV Technician: Nathan, Installer replied 4 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,382
Experience: Custom home theater installer, authorized dealer top brands.
Verified

p0llinate :

Hello, and welcome. My name is Nathan, and I’ll be assisting you today.

First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.

Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.

My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

_________________________

p0llinate :

Hi there, sorry to hear you're having trouble with the tv, that is an unfortunate problem to find,

p0llinate :

this becomes a sticky situation too, because of the timing and nature of the problem.

p0llinate :

A cracked screen certainly renders the tv unusable. The problem is that while the tv is still under warranty (1 year, from westinghouse) they will tend to blame the type of problem on you.

p0llinate :

They'll likely say that that the tv was damaged in transit, abused, etc

p0llinate :

If you try to take it up with the retailer, they'll likely point to a sign on the wall about their 30/60/90 day return policy, and say it isn't their problem.

p0llinate :

In this case, you have a few avenues to pursue,

JACUSTOMER-fb1i35mb- :

Yeah I realize that. I had the tv stored because I moved but the tv was transferred from the store to my car and then to the attic and it wasn't touched till last week

p0llinate :

I would start by taking it up with the retailer, go in to the store (maybe just take photos with you of it, rather than the whole tv), and ask to speak with the manager. Explain the situation, and that you didn't open it until just now.

p0llinate :

You might get lucky and get them to agree that it was probably damaged in the box when it left the store, and see if they'll give you an exchange/credit toward a new set.

p0llinate :

These sets are usually very well packaged, so if there is internal damage, it probably didn't happen when being delivered to your home, it probably got that way in a warehouse or knocked around by a fork lift on the way from the factory to store.

JACUSTOMER-fb1i35mb- :

ok what should I try if they tell me they can't do anything?

p0llinate :

If the retailer won't help you out, try contacting Westinhouse support next, you can reach them at 1-800-701-0680.

p0llinate :

Explain the same situation, that it was purchased new and never opened until now, and upon opening you discovered the problem, but the retailer won't take responsibility for it.

p0llinate :

If you don't have any luck there, your last option would be to contact your credit card company, if it was purchased on a card that has some consumer protections. Hopefully, if all else fails, you'd be able to get the credit card company to issue you a refund, or force the store to accept the return.

JACUSTOMER-fb1i35mb- :

thank you so much I will try those options

p0llinate :

If that doesn't work, you'd unfortunately not have any other recourse here, and you're probably just going to be out the cost of the tv. If it comes down to that, the tv isn't even going to be worth fixing. It would cost about 50% more than the price of a new tv to have it repaired, because it takes so much labor time to take it apart, change out the screen, and put it all back together again.

p0llinate :

You are welcome, I really hope one of them will be able to help you out here.

p0llinate :

Good luck to you!

p0llinate :

If it comes down to having to replace the tv, I'll be happy to help with some replacement recommendations if needed too. Let me know how it all works out for you, if you have a chance.

p0llinate :

If you have any other questions, just let me know. Otherwise please remember to rate me using the “excellent service” smiley face below to close out our chat. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/

Thank you, and have a good day,

Nathan

Ask Your Own TV Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,382
26,382 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Sony tv showing a large box saying "a new software update is
Sony tv showing a large box saying "a new software update is available. Would you like to update now? and then three choices. My cable remote does nothing to get rid of it. I'm old and not tech savy, … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
41 satisfied customers
I just bought a Sharp Squad TV, and a week or so later, have
Hi, I just bought a Sharp Squad TV, and a week or so later, have purchased a new replacement Remote Control. Yet I have no idea what the PIN code is to reset the TV settings. Could you give me a clue,… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Smart Hub is updating and saying try again later and its
Smart Hub is updating and saying try again later and its taking forever … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Remote won't work. 2 years 65uf95004kuhd. 10 days
remote won't work JA: What's the model number of your TV? How old is it? Customer: 2 years 65uf95004kuhd JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: no JA:… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
My TV Samsung HD Smart TV worked fine yesterday morning, I
My TV Samsung HD Smart TV worked fine yesterday morning, I turned it on today and there is no picture butn sound is fine, screen is black … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I have a very old toshiba tv - the model number is 24AF45C
i have a very old toshiba tv - the model number is ***** lost remote trying a universal but no toshiba code seems to work any idea's … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
My 50 in TV after being on for awhile losses it's volume for
My 50 in TV after being on for awhile losses it's volume for a few seconds what can I do to fix it … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
We were watching tv and suddenly it went off.It shows
We were watching tv and suddenly it went off.It shows blinking green on plasma console.tv does not go on.Dish network is fine as I checked our other tv in bedroom.Please Le me know what is wrong..than… read more
Nathan
Nathan
Installer
26,382 satisfied customers
I have audio, cable is working, picture is flashing in and
I have audio, cable is working, picture is flashing in and out. Can this be repaired? … read more
Nathan
Nathan
Installer
26,382 satisfied customers
How can I get that big bar 3D LED X Reality WIFI Track ID
how can I get that big bar 3D LED X Reality WIFI Track ID HDMIx4 Prod to stay off the TV screen? … read more
Nathan
Nathan
Installer
26,382 satisfied customers
I have an Insignia NS-LTDVD26-09. On its left hand side it
I have an Insignia NS-LTDVD26-09. On its left hand side it has a port for DVDs. I inserted one, played it, and then ejected it. I can't turn the DVD video off so I can go back to watching TV. The scre… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
I can't control the volume. I can't find the owners manual.
I can't find the owners manual. And I can't shut it off with the remote. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
I have a 2 year old 65" Curved UHD Smart Samsung TV, I have
I have a 2 year old 65" Curved UHD Smart Samsung TV, I have been away for 3 weeks, came home and can see there are light grey marks on screen, to the left there is a circular mark about 2 1/2" diamete… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
I've only had my 60" Vizio tv for a year and a half and the
I've only had my 60" Vizio tv for a year and a half and the picture just went blank sound still works … read more
Cabletech
Cabletech
High School or GED
137 satisfied customers
Trying to hook up the Smart Hub for Netflix. I have internet
Trying to hook up the Smart Hub for Netflix. I have internet connected when I try to proceed it says can't connect call a Samsung Service person … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
25 satisfied customers
My tv will not turn off with the Visio remote or the
My tv will not turn off with the Visio remote or the Suddenlink remote … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Trying to set up play station two. Can't find game mode. Not
Trying to set up play station two. Can't find game mode. Not sure if cabled correctly. … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
25 satisfied customers
When I turn on my Vizio Smart TV it plays just fine for
When I turn on my Vizio Smart TV it plays just fine for about 1 to 2 minutes and then turns itself off. Help! … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x