Facing TV Problems? Ask a TV Technician.
Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.
First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.
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My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!
Hi there, sorry to hear you're having trouble,
can you tell me how the dish box is connected to the tv? Trace the cord going between them, and tell me the label you see on the port that it is plugged into at the back of the tv.
yellow, white and red plugs from dish box (video) into video on TV. Screw-in port has a black cable from TV that goes nowhere; USB cable that goes from HD Digital Output from box to TV
Sorry it took so long! I was having a hard time with multiple cables
I think that may be a hdmi cable,
can you grab your Sylvania remote (or use the buttons on the tv itself), look for a button that says INPUT, SOURCE, or VIDEO
you may need to press multiple times, to cycle through the different input modes.
does tv need to be on?
Cycle through all the hdmi (hdmi 1, 2, 3, etc) until you get a picture from the satellite box.
Yes, the tv needs to be turned on for this.
If you don't get anything on hdmi, keep going and check for an input called Composite, AUX, or Video
You should get satellite on one of these.
Woot! We have it! Thanks sooooo much!
Great! Glad to hear it worked,
you are very welcome.
If you have any other questions, just let me know. Otherwise please remember to rate me using the “excellent service” smiley face below to close out our chat. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/
Thank you, XXXXX XXXXX a good day,