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How can I take off the soap opera effect in my tv? only happens

Customer Question
How can I take off...
How can I take off the soap opera effect in my tv? only happens when I watch movies in dish.
I have a vizio midel M3D550KDE
Submitted: 4 years ago.Category: TV
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Answered in 1 minute by:
6/24/2013
TV Technician: Aric, Technician replied 4 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,109
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello, My name is Aric and I will be glad to assist you. Please keep in mind that there may be a few minutes between replies, as I research your problem.

How long have you had the set for and when did the problem occur?

What do you mean by "soap opera effect"?
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Customer reply replied 4 years ago

You know the soap opera effect is when the picture looks like if you where watching a soap opera.

TV Technician: Aric, Technician replied 4 years ago
I kind of figured that's what you meant, but don't know exactly what the difference is watching a soap opera over regular TV because I don't watch soap operas. Could you describe this phenomena in a little more detail please?
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Customer reply replied 4 years ago

The picture looks smood like soap operas something like motion effect


 

TV Technician: Aric, Technician replied 4 years ago
Okay I understand what you're saying now. I have this on my TV as well with an HD cable box and it's annoying. Can you tell me if ALL of the HD Dish channels appear this way? Also is the Dish box connected to the TV with an HDMI cable?

Any other devices connected (DVD player, game console, etc.), that are NOT showing up with this problem?
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Customer reply replied 4 years ago

This only happens whit my dish box in all channels I have the coaxial cable

TV Technician: Aric, Technician replied 4 years ago
Okay, are any other devices connected to the tv, and have you checked them as well?
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Customer reply replied 4 years ago

Yes only my ps3 but only one time I have the same experience in gaming not in movies. (I use HDMI cable) for console.

Customer reply replied 4 years ago

Only mi ps3

TV Technician: Aric, Technician replied 4 years ago

Please click on the manual at the link below, then scroll to page 24, and select Advanced Picture Settings--> Noise Reduction-->High, and let me know if you have the same problem. If so, simply reply back and we can continue with this.

 

Manual:

http://store.vizio.com/documents/downloads/hdtv/M3D470KDE/UM_M3D470KDE.pdf

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Customer reply replied 4 years ago

Still the same..

TV Technician: Aric, Technician replied 4 years ago
I'm sorry to hear that. Next try the following steps and let me know if this helps the issue:

Resetting the Picture Settings
To reset the picture settings to the factory default settings:
1. From the Picture Settings menu, use the Arrow buttons to
highlight More, then press OK.
2. Use the Arrow buttons on the remote to highlight Reset
Picture Mode, then press OK. The TV displays, “Are you sure
you want to RESET Picture Settings to the factory defaults?”
3. Highlight Yes and press OK.
4. Press the EXIT button on the remote.
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Customer reply replied 4 years ago

No results. .

TV Technician: Aric, Technician replied 4 years ago
Are you sure it's not an issue with your DISH signal, or settings in their box? Have you tried rebooting the DISH box yet, or changing out the cable between it and the TV?
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Customer reply replied 4 years ago

How can I reboot my dish box?

TV Technician: Aric, Technician replied 4 years ago
By simply unplugging it from power for 20 minutes, then disconnecting and reconnecting the coaxial/HDMI, etc. cables between the box and the TV. Then plugging the box back in for it to reboot, and turning it on to see if you have the same problem.
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Customer reply replied 4 years ago

Ok I let you know in 20 minutes.

TV Technician: Aric, Technician replied 4 years ago
Sorry, that should say 2 minutes- not 20-lol. Just try it for 2 minutes, and I will also dig deeper into the settings on the TV to see if there's anything else we can try.
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Customer reply replied 4 years ago

Ok.

TV Technician: Aric, Technician replied 4 years ago
Thanks.
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Customer reply replied 4 years ago

Same thing friend

TV Technician: Aric, Technician replied 4 years ago
I'm sorry I'm out of ideas on this one and will need to open the question to other experts.
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Customer reply replied 4 years ago

Ok ..

TV Technician: Joe, Technician replied 4 years ago
Joe
Joe, Technician
Category: TV
Satisfied Customers: 7,252
Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
Verified



Hello,





Thank you for using
justanswer.com, my name is Joe and I will be happy to assist you with your
concern today.



One thing I always wish to try and do is let you know if
something comes up and I am not able to reply back right away but this is
sometimes something I cannot avoid. I will always try to reply back to you
right away however please understand that I may be busy answering another
customer back and thus it may sometimes take time to reply back to you. As soon
as I return I will be sure to reply back to you as soon as I am able to.



I see the dish step top box is connected to your tv via coax cable, have you tried using an hdmi cable instead to connect the dish box to your tv?

 

Thanks,

Joe

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Joe
Joe
Joe, Technician
Category: TV
Satisfied Customers: 7,252
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