How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack, Technician
Category: TV
Satisfied Customers: 9896
Experience:  40 years experience as audio,video repair and installation tech
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

no volume? Cant hear anything but can see volume bar moving

This answer was rated:

no volume? Can't hear anything but can see volume bar moving up....

Hi and welcome to justanswer.
I`m going to help you with your tv but first i will have a few questions;

Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?
Do you have other equipment like a dvd,bluray,games etc. connected to this tv ?
If so, do they have sound ?

Customer: replied 4 years ago.

yes it's conected to a cable box.

O.k then there is a very good possibility that your cable box was upgraded online and needs to be re-booted.
Disconnect the cable box`s power cord(cable box only) for a couple of minutes .
In the mean time turn off the tv and turn it back on only after you plug back the cable box`s power cord.

Note that you may have to give it a couple of minutes to reboot after you plug it back, just give it time.

Jack and other TV Specialists are ready to help you
Customer: replied 4 years ago.
Great job, t.v working now

Glad to hear that , enjoy.

Thank you for the "excellent service" rating.