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How do I get my Emerson TV picture to full screen, I have a

Customer Question
dark border all the way...
How do I get my Emerson TV picture to full screen, I have a dark border all the way around the picture.
Submitted: 5 years ago.Category: TV
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Answered in 2 minutes by:
10/28/2012
TV Technician: Shahid, Technician replied 5 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,588
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hi,

- What is the model number written on back of TV?
- Do you get smaller picture in all inputs of TV? like watching cable channels or DVD movie etc

These info will help to trouble shoot the problem.
Thanks.
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Customer reply replied 5 years ago

Model # LC320EMX

Yes, smaller picture in all inputs.

TV Technician: Shahid, Technician replied 5 years ago
OK, please unplug TV and cable box power cords from wall outlet for few minutes, replug back in, turn them On and check.
Do you get full screen picture now?
Let me know to proceed further.
Thanks.
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Customer reply replied 5 years ago

Unplugged the TV & Direct TV box, let set for ten minutes, still has same problem

TV Technician: Shahid, Technician replied 5 years ago
OK, did you try to connect DVD player in TV to see how its picture appears?
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Customer reply replied 5 years ago

Still small

TV Technician: Shahid, Technician replied 5 years ago
Press Screen Mode button on TV remote repeatedly to change picture size.
Does it help?
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Customer reply replied 5 years ago

There is no screen mode button on our remote

TV Technician: Shahid, Technician replied 5 years ago
Is the remote came with TV that you have?
TV remote does have Screen Mode button to change aspect ratio of picture.
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Customer reply replied 5 years ago

no, the tv came without a remote, this is a universal remote.

TV Technician: Shahid, Technician replied 5 years ago
ah OK, need TV remote to change the picture size as universal remote may not have such button to access to aspect ratio options.
Let me know to find the TV remote for you.
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Customer reply replied 5 years ago

You have been no help!

TV Technician: Shahid, Technician replied 5 years ago
I'm trying to help, how do I change the picture size without related TV remote?
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Louie
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