TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

i have a Roku player with the Sony DAV- HDX285 HOME THEATER SYSTEM and Samsung LED TV I am

having problems with getting the...
i have a Roku player with the Sony DAV- HDX285 HOME THEATER SYSTEM and Samsung LED TV I am having problems with getting the surround sound to operate on tv . any ideals.
Show More
Show Less
Ask Your Own TV Question
Answered in 1 hour by:
7/29/2012
TVGURU
TVGURU, Technician
Category: TV
Satisfied Customers: 481
Experience: 15+ yrs in Consumer Electronics, Telecommunications, Computer, Voice & Data Industry
Verified
Hi there and thank you for using JA. My name is XXXXX XXXXX I'd be happy to assist you.

  1. Is this all new equipment or was it working at one time?
  2. What model Roku player are you using?
I'm assuming when you play a normal studio created DVD the surround system works fine, but please correct me if I am wrong. Thank you, Michael.
Ask Your Own TV Question
Customer reply replied 5 years ago

Hi.


Yes , the system was working and ---------------------------------------------


its the Roku 2 xs and your correct, when using DVD the system works.

How old is the Roku? How did you have the Roku connected when it was working? Was the Roku connected to the TV using HDMI? Is your TV connected to the Sony HTS using an audio optical cable?

Thank you, Mike
Ask Your Own TV Question
Customer reply replied 5 years ago
Roku is new and its connected to TV with HDMI cable . Its in working order. I do have a yellow audio cable running from Sony to TV.
Here is your issue, your connecting the HDMI cable from your Roku directly to your TV. This is great for audio and video but you are not passing the digital surround signal back to your Sony HTS from your Roku digitally.

Quick side caveat, a yellow single RCA connector is usually used for a lowest grade video connection in the world of AV setup. This is referred to as a composite connection and if used correctly will have no bearing on the outcome of the audio.

Since the Roku does not have an optical output on the back of the Roku, then you will need to tell me your model number of your TV and I can see if you can hook this up another way. What I am hoping is this; leave your Roku plugged directly into the TV and then run an optical cable from your TV back to the Sony HTS optical input. Basically your TV will route the digital signal back to the Sony HTS and you should be good to go. Unfortunately your Sony HTS does not accept multiple HDMI inputs so we have to use the TV to play traffic cops sort of speak. Send me the model of your TV and lets go from there. Thanks, Mike.
Ask Your Own TV Question
Customer reply replied 5 years ago
un32eh4003fx2a samsung
Great, here is your answer.

You will need an optical audio cable which is available anywhere they sell audio gear. You will need to run the optical cable from your TV optical output to your Sony HTS optical input. Leave your Roku connected to your TV via HDMI, do not change that. Leave your Sony HTS connected to your TV via HDMI. Once the optical cable is connected, you may need to change the source input on your Sony HTS to hear the Roku sound. I attached a quick diagram of the back of your TV and your Sony HTS so you know where you are plugging in the cables. If you need assistance selecting an optical cable let me know that too.

Your Sony HTS
Your TV

If there is anything further I can do to assist please let me know. Please leave immediate positive feedback so others know how helpful I have been. Bonuses are also greatly appreciated. Thank you again for using JA and have a great day. Michael, CT USA
TVGURU
TVGURU, Technician
Category: TV
Satisfied Customers: 481
Experience: 15+ yrs in Consumer Electronics, Telecommunications, Computer, Voice & Data Industry
Verified
TVGURU and 87 other TV Specialists are ready to help you
Ask your own question now
Thank you for reviewing my answer. Is there anything further I can do to assist? If my service has met or exceeded your expectations please leave feedback. Thank you again for using our service.
Ask Your Own TV Question
Customer reply replied 5 years ago
there is no place for optical cable to be connected on my tv. I went to Wal-Mart and bought the cable it will connect to the receiver.
That's very strange, I just double checked your model and it says there should be 1 optical output. Can you confirm your model number? Or, take a picture of the back of your TV and send it along. Thank you, Mike.
Ask Your Own TV Question
Ask TVGURU Your Own Question
TVGURU
TVGURU
TVGURU, Technician
Category: TV
Satisfied Customers: 481
481 Satisfied Customers
Experience: 15+ yrs in Consumer Electronics, Telecommunications, Computer, Voice & Data Industry

TVGURU is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a samsung series 6 led tv. All of a sudden tonight in
I have a samsung series 6 led tv. All of a sudden tonight in the upper left corner a samsung smart tv logo with 5 boxes below start appearing then disappears for about 30 seconds, then shows up again … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Panasonic viera tv will turn on but all I get. It's a led tv
It started yesterday, nothing happened. I was just … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I have a proscan 19" LED TV with a built in DVD player. I
I have a proscan 19" LED TV with a built in DVD player. I haven't used in awhile and cannot remember how to either eject the dvd or to play. any clues? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Haier 46" LED TV model #46B1381 that was working
Hello I have a Haier 46" LED TV model #46B1381 that was working fine until last night and now I power it on and green power light comes on and little flashing on screen and then nothing can't even get… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN
I'M LOOKING INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN SHOP AND NEED TO KNOW WHEN IT WAS MANUFACTURED. THE MODEL NUMBER IS: LC-70LE6334 AND THE SERIAL NUMBER IS: ###-##-#### … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
HDMI port doesn't work on my Hitachi 57F59A. That is the
that is the exact model. And it looks like it was manufactured in 2006 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We have lines appearing vertically down our LED TV model
we have green lines appearing vertically down our LED TV model number - L55WT60A. Is there a simple fix for this problem? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I have Samsung LED TV Model-UN60FH6003F. My problem is no
I have Samsung LED TV Model-UN60FH6003F. My problem is no picture (black screen) sound work fine. I already replaced the T-con board with the same result. I need advise. Thanks! … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Led tv stuck in burn mode and buttons on tv do not work.
led tv stuck in burn mode and buttons on tv do not work … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
Second opinion] I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
316 satisfied customers
New RCA 16 inch LED TV. The problem is "ghosting" around
New RCA 16 inch LED TV. The problem is "ghosting" around head of TV images. Are there adjustments that I can make on panel controls ? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Hitachi 60 "LED TV went dark. Is this fatal? 8 year.
No and yes. Sound works no picture on any input. Menu choices won't show. … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,425 satisfied customers
Lenvo laptop to model un32j4000bf Samsung led tv. Tv back
Lenvo laptop to model un32j4000bf Samsung led tv. Tv back shows an hdmi ( which I need for cable tv) and. DVI port. Laptop doenot have a hdmi port but does have a mini display port. What do I need to … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Led tv will turn on but no picture not even the menu but the
led tv will turn on but no picture not even the menu but the light indicating the tv is on or off shows it should be working … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I have a Magnavox LED TV that would not turn on this
Hi, I have a Magnavox LED TV that would not turn on this morning. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x