TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

my sony bravia KDL-52s5100 keeps shutting itself off and turning

Customer Question
itself back on then sometimes the...
my sony bravia KDL-52s5100 keeps shutting itself off and turning itself back on
then sometimes the color is messed up. turning it off and on seems to fix the color issue but then the tv shuts itself off again then on
Submitted: 5 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
6/11/2012
TV Technician: Shahid, Technician replied 5 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,585
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hi,

Please let me know following info that will help to diagnose the TV problem.

- How old is this TV?
- How long it got Off and On problem?
- Does any red light blink on TV front when this happens?

Thanks.
Ask Your Own TV Question
Customer reply replied 5 years ago
manufactured in april 2009
just started doing it recently it goes off for like a second or 2
no red lights blink in front
TV Technician: Shahid, Technician replied 5 years ago
Thanks for info, few more questions...

- What is video source connected in TV?
- Does it happen with all connected devices?
- Please connect DVD player in TV to check, does it remain On or gives same problem?

Thanks.
Ask Your Own TV Question
Customer reply replied 5 years ago
its the satelite box connected to the tv via a hdmi cable
havent tried any other devices yet
I will connect a dvd and try
TV Technician: Shahid, Technician replied 5 years ago
Sure, take your time.

I would recommend to unplug TV and Satellite box power cords from wall outlet for few minutes, replug back in, turn them On and check.

Let me know how it worked.
Thanks.
Ask Your Own TV Question
Customer reply replied 5 years ago
been doing that for the past day and still the same problem
TV Technician: Shahid, Technician replied 5 years ago
OK, did you try to unplug TV and Satellite box from wall outlet for few minutes, replug back in, turn them On and check?
Ask Your Own TV Question
Customer reply replied 5 years ago
yes I've unplugged everything from the tv and waited a few mins to reset everything problem still there
TV Technician: Shahid, Technician replied 5 years ago
OK, it seems firmware (internal software) issue that mutes the video for a while that appears as TV is shut Off then mute goes Off and picture appears again.
There is firmware update available on Sony Support site, click the link to download and follow the instructions strictly on that page to update the firmware in TV successfully that will help to resolve the issue.

If that does not help then it seems power supply board problem that turns Off for some reason, may be bad capacitors on it that makes voltage supply unstable thus TV goes Off, this helps to stable the voltage supply so TV turns On itself.
Power supply board replacement / swapping should be done by qualified / handy person to avoid any damage to TV. This repair may cost you $250 to $300

Hope these info will help, let me know if there is additional question.
Thanks.
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,585
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago
could it be a faulty hdmi cable or something
TV Technician: Shahid, Technician replied 5 years ago
Yes, it could be HDMI cable too.
Did you connect DVD player with same HDMI cable?

I would suggest to connect DVD player through usual AV cable that goes in RCA jacks in player and TV, it will verify that HDMI cable is bad or some thing inside TV is defective.
Ask Your Own TV Question
Customer reply replied 5 years ago
Thanks buddy cable is messed up
TV Technician: Shahid, Technician replied 5 years ago
Good to know that problem is solved.
Have nice time !
Ask Your Own TV Question
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,585
11,585 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My tv will not go back to satellite. What do I do? Broksonic
My tv will not go back to satellite. What do I do? … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
I am trying to get my rv trailer to recognize satellite. I
I am trying to get my rv trailer to recognize satellite. I have tried the control and flipped trough source but doesn't seem to work. … read more
stevenl1469
stevenl1469
25 satisfied customers
Our LG TV has stopped recognizing any of the HDMI ports. If
Our LG TV has stopped recognizing any of the HDMI ports. If we plug in the WII in works in any of the ports but once we try to go back to TV we just get a message, no signal. Checked all connections, … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
The Sony HDMI inputs are not working. Sony KDL-46EX500. The
The cable input works fine. It will not recognize either HDMI #1 or #2 … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Technician
11,585 satisfied customers
Does not recognize input from satellite. Have recycled
Does not recognize input from satellite. Have recycled satellite box, powered on and off the TV. Going to menu shows all non-TV inputs non-available. Master satellite box in another room works fine. L… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Having trouble getting satellite channels to load on my new
Having trouble getting satellite channels to load on my new 40" ES400Z TV can youhelp … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm trying to hook up Apple TV. I have Dish satellite
I'm trying to hook up Apple TV . I have Dish satellite connected on one HDMI Port and the Apple on the other HDMI Port but the tv isn't seeing the Apple tv … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,067 satisfied customers
My satellite on bedroom & downstairs working great. Upstairs
My satellite on bedroom & downstairs working great. Upstairs it says: No cable connected HDMI (1) check the cable connections and the settings of your source device. (2) press source on remote to sele… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
When off the satellite feed, the screen displays alternating
when off the satellite feed, the screen displays alternating black an white vertical stripes. When feed is thru Satellite, there is background interferrence - horizontal lines and intermittent scrambl… read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
My Insignia Tv won't play my dish satellite. I was told it
My Insignia Tv won't play my dish satellite. I was told it needed to be set to air? what ever that means. It's not in the manual?… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
I have a VIZIO TV and VIZIO Soundbar with DISH Satellite
Hello there. I have a VIZIO TV and VIZIO Soundbar with DISH Satellite service. Everything is hooked up and the TV is on. I pressed INPUT on the remote to select "satellite" but there is no signal. Wha… read more
Shahid
Shahid
Technician
11,585 satisfied customers
I watch UK TV through a satellite dish. I wanted a TV that
I watch UK TV through a satellite dish. I wanted a TV that could record a programme and let me watch another channel at the same time. I have two "boxes" attached - a Triax and a Manhattan. Not only c… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
I cannot change from HDMI one or HDMI two with the TV
I cannot change from HDMI one or HDMI two with the TV button … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
No signal hdmi1, un58h5202af 3 years, satellite works on my
no signal hdmi1 JA: What's the model number of your TV? How old is it? Customer: un58h5202af 3 years JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: satellite … read more
Shahid
Shahid
Technician
11,585 satisfied customers
Only HDMI shows up on screen, Only HDMI shows up on screen,
Unplugged the cord into power outlet, turned off the tv with the on/off button on set, and pullet out the HDMI connector cable briefly before plugging it back in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Trying to set up bdp 103 with satellite tv box. Is it
trying to set up bdp 103 with satellite tv box. Is it possible to run satellite signal through oppo and a/v receiver … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Satellite went out last night....when i rebooted satellite
satellite went out last night....when i rebooted satellite my vizio lost color … read more
Shahid
Shahid
Technician
11,585 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x