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i cant get back to a picture , i can hear the show but cant…

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i cant get back to...
i cant get back to a picture , i can hear the show but cant see it all i get is av4 signal not available if ready press any cursor key ,but nothing works what did i do?how long will this take?
Submitted: 6 years ago.Category: TV
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Answered in 5 hours by:
3/4/2012
TV Technician: Danielle-Mod,
 replied 6 years ago
Danielle-Mod
Category: TV
Satisfied Customers: 16
Verified
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
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Customer reply replied 6 years ago
please get back right away. the tv was working with picture and sound. My husband was playing around with the remote and lost the picture.
TV Technician: Danielle-Mod,
 replied 6 years ago

Sometimes, finding the right Expert can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly.

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TV Technician: Tim Nolan, TV Repair Technician replied 6 years ago
Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19,455
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Verified
Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.

-What is the model number for the television? (this can be found on the back of the unit)
-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, etc.)

Please give me this information and I will be happy to assist you further.

Thank you,
Tim Nolan
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