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Steven, Technician
Category: TV
Satisfied Customers: 2759
Experience:  Ma. Master Technician Lic. Authorized Warranty Support.
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Have a 15 inch Craig TV- picture does not appear - sound is

Customer Question

Have a 15 inch Craig TV- picture does not appear - sound is there with
closed captions, but no picture
Submitted: 5 years ago.
Category: TV
Expert:  Steven replied 5 years ago.

Steven :

Hi my name is Steven. I will be right with you. I may have a few questions to be able to provide you with a more accurate answer to your question.

Steven :

Is this unit connected to a cable box and how is it connected if so? Also are you able to see the menu when using the Criag Tv remote ?

JACUSTOMER-384r5303- :

TV is connected to cable box - able to see menu when using

Steven :

It is the cable box causing the problem, unplug the cable box from the wall for a minute, plug it back in and let it reboot, if it does not work contact your cable provider to reboot it.