Facing TV Problems? Ask a TV Technician.
Hi and welcome to justanswer.I`m going to help you with your tv but first i will have a few questions;
Are you connected with a cable box,satellite receiver etc ?Or directly to cable/antenna ?
I will be in standby, just send me a reply ,and i will be notified and be with you ASAP.
we connect with a cable box
can we deal with this tomorrow?
ahhh tomorrow is the holiday
well send me an email when you can. I'm going offline now as well.
sorry ,had to step out for a bit
I might have something easy enough for you to try tonight
Unplug the cable box`s power cord off the wall for a couple of minutes and try it again
alright, here goes, I will. No sound.
Did you pull off the power cord ?
I,m out of energy for tonight. Thanks Jack but I think I'll quit. Yes. the stations all say, to be announced.
Note that it may take a few minutes for the cable box to restart/reboot after you plug it back
I can't struggle anymore with the cords in the back.
it is just the power cord
not the other cords
unplug the cable box from the house AC electricity
yes and it still hasn't rebooted
yes it may take a minute or two
the picture is spectacular, maybe because I can't hear anything
Still rebooting ?
should I call comcast and have them refresh the signal?
has it finished re-booting ?
yes to be announced
It says 'to be announced " on the screen ??
it hasn't rebooted
o.k , you have to wait until it finishes
no on the guide
Sometimes it takes up to 5 minutes
I guess I'm too tired to be patient with it.
Also make sure the volume is up on your tv but not too loud otherwise you may get a rush when it comes back on
It' not coming in. Good picture no guide and no sound
It was working very well today but I moved the wires and now no sound
It may be too loud if it comes in
o.k then it may have to do with your wiring if it was working before you moved those cables
now the guide is back and no sound, I have changed the wires in back
Well, if you want to try to re-connect those wire tomorrow, send me a reply and i`ll be with you ASAP
can we take a rain check and get back tomorrow, what time?
Do you have anything else like a dvd connected to your tv ?
Any time you want
Is that working ?
DVD and extra speakers
the DVD works well and the sound comes through auxiliary speakers very well
o.k then this has to do with the cable box and/or its wiring
See you tomorrow. Yes it's my doing, well goodnight
o.k then ,talk to you tomorrow
i'll leave the window open?
If you want to, it doesn`t really matter
morning Jack can we do this?
if you're busy how 'bout tomorrow?
send me an email or my cell phone is XXXXXXXXXX send a message.
Happy Thanksgiving, I'll watch for a while.
okay signing out, will try tomorrow the day after Thanksgiving.
Sorry was locked on another post when you replied to me
Unfortunately i am not allowed to contact you outside of this post and your cell phone number is XXXXX out on my end anyway
If you want to do this today, this morning or any time, i am ready to proceed
well thanks again
sorry I missed you yeterday
I can look for you at 9or 9:30
O.k no problem, if i don`t get back to you before then i`m booking you for 9 :)
Still in need of the coffee rush :)
I had my coffee and did the sudoku
Hello, was just reviewing what we had so far
I`ll get the manual for your tv again and perhaps if you could give me the brand/model of your cable box ?
still no sound but daylight helps to see things at the back of the tv. Comcast gives me a Motorola Cable Box and it has a row of five outputs red green blue tetc
Is that where you cables are connected , the component Y-Pb-Pr for picture and 2 red/white for left/right audio ?
Thats a total of 5 cables
o.k thats great
I saw that you mentioned at some point a HTS(home theater system) ?
so the cables coming into the tv, its hard to get to the back of the thing, give me a sec
Take your time, i have to retrieve some info,
be back shortly
I just disconnected everycable for the tv
even the cable cable
input 3 has 5 connections
y pb fr and a red and white audio output?
Input 3 would do it ,yes
And on your cable box , just above the card slot and in a horizontal row you have the same component connectors
You will see that every jack/connectors have their colors
those are the conns that were there in the first place still in
Use the same colors on both ends of that cable, they are the same on your tv
o.k then if thats where it was on your tv, then just connect them back on the cable box where i told you
yes in input 3
on to the tv I'' do that
on your cable box , just above the card slot and in a horizontal row you have the same component connectors
red blue gren are in but not sure about the audio
I he a dvd player also which I've disconnected
I reconn the cable in
audio is to the left of those connectors Y-Pb-Pr on the cable box
goood so I connected it. That was probablu the problem
ready to try
Got sound now ?
yes it's working yay. Can we do the DVD player?
Did you disconnect it as well ?
yes I did soI could see the whole board
O.k then if you look at the back of the dvd player, can you tell me what kind of cables/connections are there ?
The cables are 5 feet long and the tv is foot from everything
yellow red white
O.k then that is standard audio/video , be right back
Input 2 on your tv would do just fine
Same thing as before ,use the color coded connectors
I think I have an s-cable too
thanks input 2
O.k but you still will need 2 audio red/white cables
the colored wires are in 2
You have the red/white/yellow cable ?
yes there is no only a red and white radio shack set of wires coming out from the dvd box
But do you have a spare red/white /yellow cable or just 2 sets of re/whites ?
and a yellow radio shack pin connector which I thing was in the s-cab;
O.k then use that one along with the red/white cable
Input 2 has a S-video input
thanks its all attached
Is it working ?
Try a dvd ?
the dvd is reading.no sound on the dvd
yes I had to turn on the Sherwood radio aux etc
picture, all is great! I am done
Sounds good , so to speak :)
yes good pun
how much do I owe you?
Have a nice thanks giving week-end and you can close this chat from your end with the accept button if you are satisfied with my answer and have no other questions at this time.
Also, you will receive an email after this chat is closed and there will be a link to get back to me anytime if you have any questions.
Just the accept button will do the trick
very nice meeting you, have a great weekend, bye and thanks a lot.
You`re most welcome