How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask technical_specialist Your Own Question
technical_specialist, Technician
Category: TV
Satisfied Customers: 9
Experience:  I am a technical specialist specializing in LCD, LED, and plasma TV's.
Type Your TV Question Here...
technical_specialist is online now
A new question is answered every 9 seconds

I have a 46 inch dynex lcd and the cc will not turn off. I

Customer Question

I have a 46 inch dynex lcd and the cc will not turn off. I have the cc option off on the menu, yet I still have closed captioning
Submitted: 5 years ago.
Category: TV
Expert:  technical_specialist replied 5 years ago.

technical_specialist :

Hello and thank you for choosing Just Answer, I will be more than glad to assist you trouble shoot the problem. What do you have connected to the TV as a source (antenna, cable, satellite, DVD player etc.) and how is it connected (Coax, HDMI, RCA cables, component, etc.)? A lot of times the CC may not be coming from the TV but rather from the source. At the same time if you are using cable or satellite and you are turning the CC off using the cable remote than you most likely have the CC turned on from the TV.