TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Netflix Keyboard Not Visible On Sharp Aquos TV.

Customer Question
While using Netflix on my...

While using Netflix on my Sharp Aquos TV, I can connect to Netflix but I cannot get the software keyboard to appear to type the Netflix login information.

Sharp seems to think that I need to register my TV with Netflix, but Netflix doesn't have an option for that on its website.

Submitted: 6 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 4 minutes by:
8/11/2011
TV Technician: 2lego, Technician replied 6 years ago
2lego
2lego, Technician
Category: TV
Satisfied Customers: 254
Experience: Professional audiovisual and electrical engineer with prior experience as commercial and residential electrician.
Verified

Welcome to Just Answer.

What is the model number of your new Sharp TV? Are you currently and active Netflix customer or are you trying to sign up for a new account through your TV?

JACUSTOMER-zyl2d81a- : LC-70LE732U. I am currently an active Netflix customer

2lego : Excellent and great TV. I've installed a few already and its a thing of beauty to behold. The way Netflix works for Blu-ray players and TV's is that the TV is given a unique ID code by Netflix when you first try and access the Netflix app or button. Once you see this code write it down and then go over to your PC and log into your Netflix account through a web browser.

Once you are on the Netflix website logged in scroll down all the way to the bottom. They'll be section called WEBSITE, on the bottom of that section will be a link call "How to watch on your TV". Select this link.

JACUSTOMER-zyl2d81a- : The person who set up my TV must have gotten that code and not written it down. Is there a way to retrieve it?

2lego : So when you are accessing the Netflix app on the TV what is happening?

JACUSTOMER-zyl2d81a- : It connects to Netflix sometimes. Sometimes I get an error message. When it does connect, it gives me the screen where I'm supposed to enter my Netflix login information -- email and password. At that point, the software keyboard does not appear for me to type in that information.

2lego : So when it is connecting to Netflix is it working properly and you can watch movies and browse?

Let me check on how to retrieve this TV ID. Normally the TV will keep giving you the access code and tell you to go to the internet site.

JACUSTOMER-zyl2d81a- : No, because I cannot log in to my account. It connects in so far as it takes me to the Netflix login screen. But without a way to type letters, I can't log in. When I called Sharp to find out how to make a software keyboard appear so that I could enter that information, Sharp told me to register my TV with Netflix.

2lego : Okay. Have you tried to update the TV software or has it asked you to update, since you installed the TV and connected it to your network?

Under the Main Menu there will be an information heading. Under this will be a software update selection.

JACUSTOMER-zyl2d81a- : I'll try that.

2lego : After you check this and confirm the TV is up to date use the same menu to go under 'Netflix Help'. This is used to deactivate Netflix. You may need to deactivate it, turn the TV off then on and then reactive Netflix to refresh the function with the TV.

The normal protocol is to send you to the internet site with the code so your not painfully entering email addresses and codes on the screen with an alphanumeric keypad. Plus, the network and TV rarely move, so Netflix trusts that and and the TV is always activated once the code is authorized.

How is the software update process working or was the TV already up to date. This model is fairly new so I'm assuming that an update is available since they come out about every 3-4 months to add more features and correct any problems like this.

The software update will normally clear this up, then deactivate and active on the Netflix 'Help' section.

Thanks

Ask Your Own TV Question
Ask 2lego Your Own Question
2lego
2lego
2lego, Technician
Category: TV
Satisfied Customers: 254
254 Satisfied Customers
Experience: Professional audiovisual and electrical engineer with prior experience as commercial and residential electrician.

2lego is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I cannot get my receiver to play sound for my tv. Switched
I cannot get my receiver to play sound for my tv. Switched to aux to play iPod and now tv sound won't return. I switched input back to TV. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
Have sound but no picture all of sudden. Just watching and
Have sound but no picture all of sudden JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: Yes JA: Was there a power outage recently? Customer: … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I've got a 5-6 year old 46" Bravia: Model KDL-46BX450.
I've got a 5-6 year old 46" Bravia: Model KDL-46BX450. Remote will not turn on the TV even after changing the batteries. Indicator light on the front of the TV stays red. Is the manual off/on button t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I cant edit unwanted channels on my lg 32ls 5700 tb. I have
Hi, I cant edit unwanted channels on my lg 32ls 5700 tb. I have tried for hours. I am 74 and absoultly tech stupid Yours John … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
On off won't work, light just blinks. Where is manual
On off won't work, light just blinks. Where is manual button … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
50 satisfied customers
Panasonic TH-58PX600U TV will not power on only clicking and
Panasonic TH-58PX600U TV will not power on only clicking and light on board in back blinking but power light on front not blinking … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
321 satisfied customers
My LG tv keeps rebooting itself. I have turned it off pulled
Second opinion] Good morning My LG tv keeps rebooting itself. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I have a Panasonic Viera Smart TV and appear to have lost my
Hi, I have a Panasonic Viera Smart TV and appear to have lost my Netflix app. Can you help please? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Cannot turn on the speakers on my P55VT50 model tv. Not now.
cannot turn on the speakers on my P55VT50 model tv … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
Have lost colour on foxtell to samsung t.v. Usa65 mu8000
have lost colour on foxtell to samsung t.v JA: What Samsung model do you have? How old is it? Customer: usa65 mu8000 brand new JA: Does the TV menu work? Do you have the same problem on all sources/in… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My source button won't work. Samsung smart tv un32m4500af.
we are mainly using cable remote. Do you mean the menu button on the tv remote? I don't see a menu button. Is there any other name for it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
I have just attached an indoor antenna and have lost my
I have just attached an indoor antenna and have lost my "auto program" option in the menu. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I just bought a vizio sound bar and hooked up can't get
Hi I just bought a vizio sound bar and hooked up can't get sound, what setting do I need to put my vizio Model number E420AR which is hooked up by and optical cable. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
We're trying to connect Amazon prime to our Panasonic Viera
We're trying to connect Amazon prime to our Panasonic Viera TC-P50ST30 TV using our Panasonic Blu-ray DMP-BDT 280 ...but are getting frustrated. We can't get to first base to download the Amazon video… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My toshiba screen is blinking? I have tried unplugging, but
My toshiba screen is blinking? I have tried unplugging , but doesn't seem to help. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
Was watching amazon and it just quit.. i have rebooted tv no
was watching amazon and it just quit.. i have rebooted tv no joy … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I replaced the power board on Samsung PN59D550c1f and after
I replaced the power board on Samsung PN59D550c1f and after about a minute or two the tv shuts off then clicks back on then shuts off and wont turn back on until I unplug it and wait. The tv will do t… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have a 65 inch Panisonic Plasma TV that is 8 years old. I
I have a 65 inch Panisonic Plasma TV that is 8 years old. I can not get it to turn on. Have checked all connections and it trys to turn on. When it does not the red indicator light blink 6 times and t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x