Facing TV Problems? Ask a TV Technician.
Hello and welcome to JustAnswer! I am Pete, a TV expert, and I'm happy to assist with your question today.
Have you restarted both your modem/router and the TV?
Turn both off, then power on the modem/router first, give it a few minutes to get up and running, and then turn on the TV and see if you still have the handshake error message.
This error is usually caused by a router problem, and restarting your router should solve it.
If you are still have problems, just let me know.
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